DialClerk Directory

Regal Medical Group

Member services

Find member support without confusing it with a provider-only line. Offices may need the member present or an authorized representative form.

member services

Medical-group member customer service

Official page read
Phone866-654-3471Published email

customerservice@regalmed.com

General customer-service questions; Regal expressly says not to email confidential information.

Published hours

Monday–Friday, 8 a.m.–5 p.m.

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

The contact page also publishes local customer service 818-357-5000. The homepage announces that the Astiva Health Plan contract ends January 1, 2027; no 2027 Astiva participation is assumed. Southern California medical group and delegated provider network. Classified as a medical group, not an insurance plan. Verify member assignment and the applicable health-plan delegation.

View source ↗ · Source checked 2026-10-22 · regal home — reviewed role, scope or corroborating channel evidence ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

SCAN senior member concierge

Official page read
Phone833-416-7101Published hours

Not published in this record

Product, plan and location

medicare advantage
California

Mailing address

Not researched for this route

Only SCAN members assigned to Regal; not SCAN’s general member-services line. Anthem and Health Net concierge routes are separately published and are not blended into this contact. Southern California medical group and delegated provider network. Classified as a medical group, not an insurance plan. Verify member assignment and the applicable health-plan delegation.

View source ↗ · Source checked 2026-10-22 · regal home — reviewed role, scope or corroborating channel evidence ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

Help the next office

How did your call go?

Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

Share a call experience

Share a call experience

Suggest a contact correction

Suggest a correction

Call preparation · editorial guide

Make the call count.

Find member support without confusing it with a provider-only line. Offices may need the member present or an authorized representative form.

Have ready in your secure workspace

  • Exact plan name and member contact instructions
  • Consent and representation requirements
  • A clear request with no unnecessary medical detail

Questions to resolve

  • Can you discuss this request with the authorized office representative?
  • Which team can resolve the member question?
  • What is the next step and reference number?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

For healthcare offices

Found the contact. Still need to make the call?

Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.

For the people making the calls

Put payer follow-up
on your office’s worklist.

Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.

A request does not create an account or start a call. Use business contact information only. No patient information.

See how it could work for your practice