Network relations for contracting, payment/remittance, MAC-process questions, audit and administrative/compliance questions, as printed in manual section 1; no MAC appeal form submission address is inferred.
Published hours
Not published in this record
Product, plan and location
Confirm the exact product or service National contact — confirm product and location
Mailing addressRightway Pharmacy Network Relations
2 Gansevoort Street
7th Floor, Suite 01
New York, NY 10014
Provider/pharmacy network relations correspondence, as printed in current manual section 1; not member claims, PA or payments.
Current provider page labels this phone Pharmacy help desk and directs MAC-process questions to it. The linked manual, revision 2026.02 / August 2026, pages 4-5 gives the correct network-relations email and postal address; page 18 repeats the email and phone for 835 remittance questions. The MAC form prints a misspelled email domain, so that form address is excluded instead of corrected by guesswork. The older employer-flyer phone 888-665-1678 is not independently confirmed.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
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Separate pharmacy-benefit requests from drugs billed under the medical benefit. The PBM and the insurer may use different contacts.
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PBM name and the pharmacy identifiers on the card
Drug, formulation and prescription information
Prescriber details and previous review reference
Questions to resolve
Is this processed under the medical or pharmacy benefit?
What is the correct review and submission channel?
Is there a separate specialty pharmacy or appeal team?
This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.
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