Page: all SMHS/DMC-ODS providers email from an agency account with legal name, NPI/taxonomy, license number and program name; specify mental health or substance use in the subject. Also for taxonomy updates.
Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.
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Call preparation · editorial guide
Make the call count.
Track practice enrollment, network contracts and provider-directory changes through the correct administrative team.
Have ready in your secure workspace
Individual and group NPIs
Application reference, location and requested network
Submission dates and outstanding checklist
Questions to resolve
Was the application accepted as complete?
Are contracting and credentialing at different stages?
What effective date is confirmed in writing?
This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.
For healthcare offices
Found the contact. Still need to make the call?
Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.
For the people making the calls
Put payer follow-up on your office’s worklist.
Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.
A request does not create an account or start a call. Use business contact information only. No patient information.
DialClerk Directory