Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.
patient billing
Patient billing — claims status and itemized statements
Claim-status questions and requests for itemized statements
Published hours
8:30 a.m.–8 p.m. Eastern; days not specified
Product, plan and location
Confirm the exact product or service National contact — confirm product and location
Mailing address
Not researched for this route
Dedicated general billing route. The page publishes a 1–2 business-day email response expectation; that is a provider statement, not observed service performance. Workers-compensation and personal-injury billing use separate contacts.
Confirm the exact product or service National contact — confirm product and location
Mailing address
Not researched for this route
Menu guidance in the source record
Extension 7652
Menus can change. No live call verification is claimed.
The workers-compensation subsection publishes extension 7652; the FAQ repeats the base phone without the extension. The extension is source-published, not live-call verified.
Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.
Share a call experienceSuggest a contact correction
Call preparation · editorial guide
Make the call count.
Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.
Have ready in your secure workspace
Lab or provider bill and relevant insurance explanation, kept privately
Existing billing or assistance reference
Authorized representative information if required
Questions to resolve
Is this a bill, insurance explanation or assistance application?
Which department reviews the balance or assistance request?
What written confirmation will document the next step?
This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.
For healthcare offices
Found the contact. Still need to make the call?
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For the people making the calls
Put payer follow-up on your office’s worklist.
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A request does not create an account or start a call. Use business contact information only. No patient information.
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