Sutter Health

Care management and transportation

Locate care coordination and transportation contacts while preserving each plan’s eligibility and service-area requirements.

case management

Acute Care Transfer Services (ACTS) — 877-474-ACTS (24/7)

Official page read
Phone877-474-2287Fax

279-202-2287

Transfer documentation.

Published hours

24/7

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

Centralized 24/7 line for referring facilities transferring adult, mental health, OB/neonatal and pediatric patients to Sutter's acute care hospitals; fax discharge summary, face sheet, H&P, imaging and labs.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

case management

Sutter Care at Home — Advanced Illness Management (AIM) intake

Official page read
Phone855-771-4405Fax

877-287-3631

AIM referral forms.

Published email

AIMIntake@sutterhealth.org

AIM referrals.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

Referrals to AIM home health and palliative care.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

case management

Sutter Care at Home — hospice referrals

Official page read
Phone866-652-9178Fax

866-652-9179

Hospice referral forms.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

Hospice referral line.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

case management

Sutter Infusion and Pharmacy Services (SIPS) referrals

Official page read
Phone888-395-2200Fax

866-932-7052

Infusion referral forms.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

Home infusion pharmacy referrals.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Locate care coordination and transportation contacts while preserving each plan’s eligibility and service-area requirements.

Have ready in your secure workspace

  • Plan, service area and requested date
  • Existing coordination or trip reference
  • Authorized caller details

Questions to resolve

  • Does this vendor administer the member’s plan?
  • What information is required for this request?
  • What confirmation and follow-up contact will be provided?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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