Tandem Diabetes Care

Provider services

Find the team that supports your practice. Match the plan and state before using a general provider line.

provider services

Technical Support — t:slim and Mobi pump products

Official page read
Phone877-801-6901Published hours

24 hours a day, 365 days a year

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Published as Tandem Technical Support. The same number is published for supply and pump order support during separate hours.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Order Support — supplies

Official page read
Phone877-801-6901Published hours

5 am to 5 pm (Pacific), Monday - Friday

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Published as Order Support for supplies on the Tandem contact page. Shares a phone number with Technical Support.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Order Support — pump

Official page read
Phone877-801-6901Published hours

6 am to 5 pm (local time), Monday - Friday

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Published as Order Support for pumps on the Tandem contact page. Prescribers are also directed to the Tandem Pump Rx Portal or a downloadable SMN for faxing to the hub, but the hub fax number is not published on the pages read.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Pump Renewals

Official page read
Phone858-935-8951Published hours

6 am to 5 pm (Pacific), Monday - Friday

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Published as the Pump Renewals line on the Tandem contact page.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Corporate headquarters — San Diego

Official page read
Phone858-366-6900Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Physical address
12400 High Bluff Drive San Diego, CA 92130

Confirm the location and purpose before visiting

Published as Corporate Headquarters under Customer Support; not an order or support line for individual prescriptions.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find the team that supports your practice. Match the plan and state before using a general provider line.

Have ready in your secure workspace

  • Practice NPI and tax ID, kept in your secure workspace
  • Exact product name and member ID card
  • A one-sentence request and your office callback number

Questions to resolve

  • Does this team handle this plan and state?
  • Which department owns the next step?
  • What reference number should the office keep?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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