DialClerk Directory

UPMC

Patient billing and financial help

Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

patient assistance

Patient Financial Services Center — financial assistance and insurance enrollment help

Official page read
Phone800-371-8359Published email

PatientFinancialServicesCenter@upmc.edu

Published hours

Monday through Friday, 8 a.m. to 4 p.m.

Product, plan and location

Confirm the exact product or service
Pennsylvania

Mailing address

Not researched for this route

Physical address
2 Hot Metal Street Quantum One, 1st Floor Pittsburgh, PA 15203

Patient Financial Services Center

Menu guidance in the source record

Option 4 appointment; option 5 price estimate

Menus can change. No live call verification is claimed.

Specialists help review Financial Assistance eligibility, Marketplace enrollment and payment for urgent services for uninsured/underinsured patients; appointments via option 4, price estimates via option 5. Mon-Fri 8 a.m.-4 p.m.

View source ↗ · Source checked 2026-10-25 · 1-800-371-8359; option 5 price estimate ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Financial assistance — Patient Financial Coordinator line and application fax (policy summary)

Official page read
Phone833-298-7321Fax

412-432-5807

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Pennsylvania

Mailing address

Not researched for this route

Menu guidance in the source record

Option 2 information; option 4 in-person appointment

Menus can change. No live call verification is claimed.

Plain-language financial assistance summary: request information/assistance via option 2, in-person application appointments via option 4; application fax. This number differs from the Patient Financial Services Center line on the billing contact page.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Customer Service — payment plans

Official page read
Phone833-927-8762Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Pennsylvania

Mailing address

Not researched for this route

Set up a payment plan with a UPMC Customer Service specialist (also via MyUPMC).

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

Have ready in your secure workspace

  • Lab or provider bill and relevant insurance explanation, kept privately
  • Existing billing or assistance reference
  • Authorized representative information if required

Questions to resolve

  • Is this a bill, insurance explanation or assistance application?
  • Which department reviews the balance or assistance request?
  • What written confirmation will document the next step?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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