DialClerk Directory

Medicare and Medicaid

VA Community Care Network (Optum / TriWest)

Phone, published email, fax, addresses and the next step for your office.

8 contact routesNo directory research calls placed

provider services

CCN Region 1 (Optum)

Official page read
Phone888-901-7407Published hours

Not published in this record

Product, plan and location

va
National contact — confirm product and location

Mailing address

Not researched for this route

Also Optum claims issues per VA fact sheet.

View source ↗ · Source checked 2026-10-20

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

CCN Region 2 (Optum)

Official page read
Phone844-839-6108Published hours

Not published in this record

Product, plan and location

va
National contact — confirm product and location

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-20

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

CCN Region 3 (Optum)

Official page read
Phone888-901-6613Published hours

Not published in this record

Product, plan and location

va
National contact — confirm product and location

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-20

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

CCN Regions 4 and 5 (TriWest)

Official page read
Phone877-226-8749Published email

ProviderServices@TriWest.com

Published hours

8am-4:30pm CT (urgent care page)

Product, plan and location

va
National contact — confirm product and location

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-20

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

VA Customer Support — claims paid by VA

Official page read
Phone877-881-7618

VA claims processing and available decision-review options for community providers.

Published hours

Monday-Friday, 8 a.m.-9 p.m. Eastern.

Product, plan and location

va
National contact — confirm product and location

Mailing address

Not researched for this route

Use the current claims page to distinguish claims paid directly by VA from Optum or TriWest CCN claims.

View source ↗ · Source checked 2026-10-22 · Source updated 2026-10-20

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

edi clearinghouse support

VA eCAMS Help Desk — request continued paper EOPs

Official page read
Phone

No phone listed for this route

Published email

eCAMSHDSupport@va.gov

Request continued paper explanation-of-payment statements through the eCAMS Help Desk.

Published hours

Not published in this record

Product, plan and location

va
National contact — confirm product and location

Mailing address

Not researched for this route

This is the eCAMS email link published beside the paper-EOP request instructions; it is not a general clinical or patient email.

View source ↗ · Source checked 2026-10-22 · Source updated 2026-10-20

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fax appeals

VA unauthorized emergency care — Supplemental Claim

Official page read
Phone

No phone listed for this route

Fax

844-678-8979

Supplemental Claim requests concerning VA payment decisions for unauthorized emergency care.

Published hours

Not published in this record

Product, plan and location

va
National contact — confirm product and location

Mailing address
Claims Intake Center, Attn: 104P Appeals, P.O. Box 4444, Janesville, WI 53547-4444

Supplemental Claim submission destination.

Use the current VA review instructions and applicable form. This is not an Optum/TriWest CCN dispute or a Veterans Care Agreement contract-dispute destination.

View source ↗ · Source checked 2026-10-22 · Source updated 2026-10-20

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fax appeals

VA unauthorized emergency care — Higher-Level Review

Official page read
Phone

No phone listed for this route

Fax

844-678-8979

Higher-Level Review requests concerning VA payment decisions for unauthorized emergency care.

Published hours

Not published in this record

Product, plan and location

va
National contact — confirm product and location

Mailing address
Claims Intake Center, Attn: 104P Appeals, P.O. Box 4444, Janesville, WI 53547-4444

Higher-Level Review submission destination.

Use the current VA review instructions and applicable form. This is not an Optum/TriWest CCN dispute or a Veterans Care Agreement contract-dispute destination.

View source ↗ · Source checked 2026-10-22 · Source updated 2026-10-20

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