VA Community Care Network (Optum / TriWest)

Denials, appeals and grievances

Find appeal teams, faxes and mailing addresses. Use the denial notice to confirm the appeal level, filing deadline and recipient.

fax appeals

VA unauthorized emergency care — Supplemental Claim

Official page read
Phone

No phone listed for this route

Fax

844-678-8979

Supplemental Claim requests concerning VA payment decisions for unauthorized emergency care.

Published hours

Not published in this record

Product, plan and location

va
National contact — confirm product and location

Mailing address
Claims Intake Center, Attn: 104P Appeals, P.O. Box 4444, Janesville, WI 53547-4444

Supplemental Claim submission destination.

Use the current VA review instructions and applicable form. This is not an Optum/TriWest CCN dispute or a Veterans Care Agreement contract-dispute destination.

View source ↗ · Source checked 2026-10-22 · Source updated 2026-10-20

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fax appeals

VA unauthorized emergency care — Higher-Level Review

Official page read
Phone

No phone listed for this route

Fax

844-678-8979

Higher-Level Review requests concerning VA payment decisions for unauthorized emergency care.

Published hours

Not published in this record

Product, plan and location

va
National contact — confirm product and location

Mailing address
Claims Intake Center, Attn: 104P Appeals, P.O. Box 4444, Janesville, WI 53547-4444

Higher-Level Review submission destination.

Use the current VA review instructions and applicable form. This is not an Optum/TriWest CCN dispute or a Veterans Care Agreement contract-dispute destination.

View source ↗ · Source checked 2026-10-22 · Source updated 2026-10-20

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Call preparation · editorial guide

Make the call count.

Find appeal teams, faxes and mailing addresses. Use the denial notice to confirm the appeal level, filing deadline and recipient.

Have ready in your secure workspace

  • Denial notice, remittance and reason codes
  • Previous appeal confirmation and decision
  • Supporting evidence and any required authorization to represent the member

Questions to resolve

  • Is this a claim correction, provider dispute or member appeal?
  • What deadline and submission channel apply to this case?
  • How can the office confirm receipt and track the decision?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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