DialClerk Directory

VA Community Care Network (Optum / TriWest)

Provider services

Find the team that supports your practice. Match the plan and state before using a general provider line.

provider services

CCN Region 1 (Optum)

Official page read
Phone888-901-7407Published hours

Not published in this record

Product, plan and location

va
National contact — confirm product and location

Mailing address

Not researched for this route

Also Optum claims issues per VA fact sheet.

View source ↗ · Source checked 2026-10-20

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

CCN Region 2 (Optum)

Official page read
Phone844-839-6108Published hours

Not published in this record

Product, plan and location

va
National contact — confirm product and location

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-20

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

CCN Region 3 (Optum)

Official page read
Phone888-901-6613Published hours

Not published in this record

Product, plan and location

va
National contact — confirm product and location

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-20

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

CCN Regions 4 and 5 (TriWest)

Official page read
Phone877-226-8749Published email

ProviderServices@TriWest.com

Published hours

8am-4:30pm CT (urgent care page)

Product, plan and location

va
National contact — confirm product and location

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-20

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

Help the next office

How did your call go?

Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

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Call preparation · editorial guide

Make the call count.

Find the team that supports your practice. Match the plan and state before using a general provider line.

Have ready in your secure workspace

  • Practice NPI and tax ID, kept in your secure workspace
  • Exact product name and member ID card
  • A one-sentence request and your office callback number

Questions to resolve

  • Does this team handle this plan and state?
  • Which department owns the next step?
  • What reference number should the office keep?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

For healthcare offices

Found the contact. Still need to make the call?

Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.

For the people making the calls

Put payer follow-up
on your office’s worklist.

Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.

A request does not create an account or start a call. Use business contact information only. No patient information.

See how it could work for your practice