DialClerk Directory

Veracyte

Patient billing and financial help

Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

patient billing

Afirma — patient billing and payment-plan questions

Official page read
Phone888-923-4762Published hours

Monday-Friday, 8 a.m.-8 p.m. ET; patient billing hours.

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Published service area

Organization-specific U.S. administrative support. Test availability, ordering requirements, insurance and assistance terms require individual confirmation; no county service area is inferred.

Mailing address

Not researched for this route

Afirma-specific patient billing route. Ask the team about the bill, financial-assistance review or payment plans; eligibility is not established by this directory. Billing hours differ from general customer-care hours.

View source ↗ · Source checked 2026-10-22 · veracyte portal current ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Decipher — patient billing and assistance questions

Official page read
Phone888-792-1601Published hours

Monday-Friday, 8 a.m.-8 p.m. ET; patient billing hours.

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Published service area

Organization-specific U.S. administrative support. Test availability, ordering requirements, insurance and assistance terms require individual confirmation; no county service area is inferred.

Mailing address

Not researched for this route

Published Decipher patient billing support for Decipher prostate and bladder testing. A current library application link redirected to the portal during review; no unverified Decipher application fax, email or postal destination is supplied.

View source ↗ · Source checked 2026-10-22 · veracyte library ↗ · veracyte portal current ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Afirma — Veracyte Access application and questions

Official page read
Phone888-923-4762Fax

650-243-6388

Afirma Veracyte Access signed application submission, expressly stated on page 2 of the currently linked handout.

Published email

support@veracyte.com

Afirma customer-care and billing/eligibility questions as printed; email is not identified as an application submission method.

Published hours

Monday-Friday, 5:30 a.m.-5 p.m. Pacific; customer care as printed in the handout.

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Published service area

Afirma assistance only. The currently linked 2024 handout allows U.S., District of Columbia and Puerto Rico residents to apply, with individual income/insurance review. This is not a current eligibility guarantee.

Mailing address
Veracyte Access Program, 6000 Shoreline Court, Suite 300, South San Francisco, CA 94080

Signed Afirma Veracyte Access application mailing destination printed on page 2; confirm current form before sending.

The currently linked Afirma handout is printed ©2024, C997.6.2402, and includes a 2024 income table. It directs a signed application to the listed postal address or fax and says to apply within twelve months of the test. Confirm the current form and requirements before submission; the checked date does not update those printed terms. The form describes case-by-case assistance for eligible uninsured or commercially insured patients. Its income amounts are not represented here as current.

View source ↗ · Source checked 2026-10-22 · veracyte patients ↗ · veracyte portal current ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

Help the next office

How did your call go?

Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

Share a call experience

Share a call experience

Suggest a contact correction

Suggest a correction

Call preparation · editorial guide

Make the call count.

Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

Have ready in your secure workspace

  • Lab or provider bill and relevant insurance explanation, kept privately
  • Existing billing or assistance reference
  • Authorized representative information if required

Questions to resolve

  • Is this a bill, insurance explanation or assistance application?
  • Which department reviews the balance or assistance request?
  • What written confirmation will document the next step?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

For healthcare offices

Found the contact. Still need to make the call?

Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.

For the people making the calls

Put payer follow-up
on your office’s worklist.

Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.

A request does not create an account or start a call. Use business contact information only. No patient information.

See how it could work for your practice