DialClerk Directory

Veracyte

Labs and diagnostic testing

Find laboratory and diagnostic-test contacts for orders, kits, results, billing and support. Confirm the performing lab and test before sending documents or specimens.

lab client services

Customer care — ordering and payment portal support

Official page read
Phone888-923-4762Published email

customercare@veracyte.com

Veracyte portal and general customer-care questions; not an expressly designated financial-assistance submission mailbox.

Published hours

Monday-Friday, 5:30 a.m.-5 p.m. PT.

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Published service area

Organization-specific U.S. administrative support. Test availability, ordering requirements, insurance and assistance terms require individual confirmation; no county service area is inferred.

Mailing address

Not researched for this route

Current portal transition page links product-specific ordering and payment portals. Choose the portal for the test on the order or bill. Do not use ambiguous specialty numbers from text-only contact-page extraction as telephone numbers.

View source ↗ · Source checked 2026-10-22 · veracyte contact ↗ · veracyte patients ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Afirma — patient billing and payment-plan questions

Official page read
Phone888-923-4762Published hours

Monday-Friday, 8 a.m.-8 p.m. ET; patient billing hours.

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Published service area

Organization-specific U.S. administrative support. Test availability, ordering requirements, insurance and assistance terms require individual confirmation; no county service area is inferred.

Mailing address

Not researched for this route

Afirma-specific patient billing route. Ask the team about the bill, financial-assistance review or payment plans; eligibility is not established by this directory. Billing hours differ from general customer-care hours.

View source ↗ · Source checked 2026-10-22 · veracyte portal current ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Decipher — patient billing and assistance questions

Official page read
Phone888-792-1601Published hours

Monday-Friday, 8 a.m.-8 p.m. ET; patient billing hours.

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Published service area

Organization-specific U.S. administrative support. Test availability, ordering requirements, insurance and assistance terms require individual confirmation; no county service area is inferred.

Mailing address

Not researched for this route

Published Decipher patient billing support for Decipher prostate and bladder testing. A current library application link redirected to the portal during review; no unverified Decipher application fax, email or postal destination is supplied.

View source ↗ · Source checked 2026-10-22 · veracyte library ↗ · veracyte portal current ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Afirma — Veracyte Access application and questions

Official page read
Phone888-923-4762Fax

650-243-6388

Afirma Veracyte Access signed application submission, expressly stated on page 2 of the currently linked handout.

Published email

support@veracyte.com

Afirma customer-care and billing/eligibility questions as printed; email is not identified as an application submission method.

Published hours

Monday-Friday, 5:30 a.m.-5 p.m. Pacific; customer care as printed in the handout.

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Published service area

Afirma assistance only. The currently linked 2024 handout allows U.S., District of Columbia and Puerto Rico residents to apply, with individual income/insurance review. This is not a current eligibility guarantee.

Mailing address
Veracyte Access Program, 6000 Shoreline Court, Suite 300, South San Francisco, CA 94080

Signed Afirma Veracyte Access application mailing destination printed on page 2; confirm current form before sending.

The currently linked Afirma handout is printed ©2024, C997.6.2402, and includes a 2024 income table. It directs a signed application to the listed postal address or fax and says to apply within twelve months of the test. Confirm the current form and requirements before submission; the checked date does not update those printed terms. The form describes case-by-case assistance for eligible uninsured or commercially insured patients. Its income amounts are not represented here as current.

View source ↗ · Source checked 2026-10-22 · veracyte patients ↗ · veracyte portal current ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find laboratory and diagnostic-test contacts for orders, kits, results, billing and support. Confirm the performing lab and test before sending documents or specimens.

Have ready in your secure workspace

  • Lab and test name from the order or bill
  • Ordering practice and existing order reference
  • The specific administrative question

Questions to resolve

  • Is this the performing laboratory and correct support team?
  • What secure channel handles this order, result or billing question?
  • Are there test-specific submission or specimen instructions?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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