8 a.m.–8 p.m., seven days a week; answering service after hours and holidays
Product, plan and location
Confirm the exact product or service New York
Mailing addressVillageCareMAX, 120 Broadway, Suite 2840, New York, New York 10271
General member correspondence; not provider claims.
Contact page updated May 1, 2026. New York health-plan administration. Confirm the member’s VillageCareMAX product and eligibility; the discontinued Medicare Health Advantage FLEX product is not presented as current.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
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Exact plan name and member contact instructions
Consent and representation requirements
A clear request with no unnecessary medical detail
Questions to resolve
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This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.
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