DialClerk Directory

Washington Apple Health (HCA, ProviderOne)

Care management and transportation

Locate care coordination and transportation contacts while preserving each plan’s eligibility and service-area requirements.

transportation

NEMT regional broker — Special Mobility Services (Spokane, Adams, Asotin, Ferry, Garfield, Grant, Lincoln, Pend Oreille, Stevens, Whitman)

Official page read
Phone509-534-9760Fax

509-534-6980

Regional broker fax listed by HCA

Published hours

Not published in this record

Product, plan and location

medicaid
Washington

Mailing address

Not researched for this route

HCA's NEMT regional broker phone list assigns this broker to: Adams, Asotin, Ferry, Garfield, Grant, Lincoln, Pend Oreille, Spokane, Stevens and Whitman counties. Medicaid clients call the broker for their county; HCA suggests contacting the broker well ahead (7–14 days). Toll-free 1-800-892-4817; second fax 1-888-829-9915; TDD/TTY (509) 534-8566 or 800-821-7167.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

transportation

NEMT regional broker — People for People (Benton, Chelan, Columbia, Douglas, Franklin, Kittitas, Okanogan, Walla Walla, Yakima)

Official page read
Phone509-248-6793Fax

509-574-5085

Regional broker fax listed by HCA

Published hours

Not published in this record

Product, plan and location

medicaid
Washington

Mailing address

Not researched for this route

HCA's NEMT regional broker phone list assigns this broker to: Benton, Chelan, Columbia, Douglas, Franklin, Kittitas, Okanogan, Walla Walla and Yakima counties. Medicaid clients call the broker for their county; HCA suggests contacting the broker well ahead (7–14 days). Toll-free 1-800-233-1624; TDD/TTY 800-606-1302.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

transportation

NEMT regional broker — Paratransit Services (Clallam, Grays Harbor, Jefferson, Kitsap, Lewis, Mason, Pacific, Pierce, Thurston)

Official page read
Phone360-377-7007Fax

360-377-1528

Regional broker fax listed by HCA

Published hours

Not published in this record

Product, plan and location

medicaid
Washington

Mailing address

Not researched for this route

HCA's NEMT regional broker phone list assigns this broker to: Clallam, Grays Harbor, Jefferson, Kitsap, Lewis, Mason, Pacific, Pierce and Thurston counties. Medicaid clients call the broker for their county; HCA suggests contacting the broker well ahead (7–14 days). Toll-free: 1-800-756-5438 (Clallam, Jefferson, Kitsap, north Mason), 1-800-846-5438 (Grays Harbor, Lewis, south Mason, Pacific, Thurston), 1-800-925-5438 (Pierce); TDD/TTY 1-800-934-5438.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

transportation

NEMT regional broker — Human Services Council (Clark, Cowlitz, Klickitat, Skamania, Wahkiakum)

Official page read
Phone360-694-9997Fax

360-694-1446

Regional broker fax listed by HCA

Published hours

Not published in this record

Product, plan and location

medicaid
Washington

Mailing address

Not researched for this route

HCA's NEMT regional broker phone list assigns this broker to: Clark, Cowlitz, Klickitat, Skamania and Wahkiakum counties. Medicaid clients call the broker for their county; HCA suggests contacting the broker well ahead (7–14 days). Toll-free 1-800-752-9422 (Option 2).

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

transportation

NEMT regional broker — Northwest Regional Council / Area Agency on Aging (Island, San Juan, Skagit, Whatcom)

Official page read
Phone360-738-4554Fax

360-734-5476

Regional broker fax listed by HCA

Published hours

Not published in this record

Product, plan and location

medicaid
Washington

Mailing address

Not researched for this route

HCA's NEMT regional broker phone list assigns this broker to: Island, San Juan, Skagit and Whatcom counties. Medicaid clients call the broker for their county; HCA suggests contacting the broker well ahead (7–14 days). Toll-free 1-800-860-6812 (the Whatcom listing also shows (360) 738-4554).

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

transportation

NEMT regional broker — Hopelink (King County)

Official page read
Phone800-923-7433Fax

425-644-9447

Regional broker fax listed by HCA

Published hours

Not published in this record

Product, plan and location

medicaid
Washington

Mailing address

Not researched for this route

HCA's NEMT regional broker phone list assigns this broker to: King County. Medicaid clients call the broker for their county; HCA suggests contacting the broker well ahead (7–14 days). TDD/TTY 1-800-246-1646; to cancel a ride or check status call 800-595-2172.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

transportation

NEMT regional broker — Hopelink (Snohomish County)

Official page read
Phone855-766-7433Fax

425-644-9447

Regional broker fax listed by HCA

Published hours

Not published in this record

Product, plan and location

medicaid
Washington

Mailing address

Not researched for this route

HCA's NEMT regional broker phone list assigns this broker to: Snohomish County. Medicaid clients call the broker for their county; HCA suggests contacting the broker well ahead (7–14 days). TDD/TTY 1-800-246-1646; to cancel a ride or check status call 1-888-913-2172.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Locate care coordination and transportation contacts while preserving each plan’s eligibility and service-area requirements.

Have ready in your secure workspace

  • Plan, service area and requested date
  • Existing coordination or trip reference
  • Authorized caller details

Questions to resolve

  • Does this vendor administer the member’s plan?
  • What information is required for this request?
  • What confirmation and follow-up contact will be provided?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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