DialClerk Directory

West PACE

Claims and claim status

Find claim-status contacts and document destinations. A billing address, appeal address and original-claim address are not interchangeable.

claims

Provider Service Unit — claims status and payment

Official page read
Phone760-528-7920Published email

WestPacePSU@HC-ASO.com

Provider claims-status and payment inquiries through the program-published HC-ASO mailbox.

Published hours

Not published in this record

Product, plan and location

pace
California

Published service area

North County San Diego only. The official service-area page supplies a map, not a text ZIP list; confirm the residence with enrollment. The San Diego County tag does not mean countywide coverage.

San Diego County, CA · Area source ↗

Mailing address

Not researched for this route

Published provider claims-status/payment route. The program names a mailbox on its administration partner domain; no claim-document submission or response-time guarantee is inferred.

View source ↗ · Source checked 2026-10-22 · west area ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find claim-status contacts and document destinations. A billing address, appeal address and original-claim address are not interchangeable.

Have ready in your secure workspace

  • Claim number, service dates and billed amount
  • Submission acknowledgement and remittance
  • Provider billing identifiers

Questions to resolve

  • Was the claim received and accepted for processing?
  • What specifically prevents payment or final processing?
  • Is a corrected claim, reconsideration or appeal the right route?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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