provider services
Provider claims and benefits questions - Claims Department
Provider claims or benefits questions
Published hours8:00 a.m. to 4:30 p.m. EST (business hours stated on the contact page)
commercial
National contact — confirm product and location
Not researched for this route
Contact page lists this Claims Department number for providers with claims or benefits questions; the page also lists a local number (616) 957-1751 for the same department. Third-party administrator for self-funded employer plans; Each employer plan differs: the number on the member's ID card is authoritative for that plan. Not for member or employer enrollment/billing questions.
View source ↗ · Source checked 2026-10-25
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