Blue Cross Blue Shield of Arizona / Health Choice

Labeled Medical PA Phone on Health Choice (AHCCCS) provider page. Same number shown as main Call Us line (TTY 711).

Labeled Medical PA Fax Line.

Labeled Medical Referral Fax Line.

Labeled Pharmacy PA Fax Line.

Per fetched PA guidelines page. A separate search snippet listed 888-693-3211 / fax 888-693-3210 for a different azblue page; confirm which applies.

Current Medicaid member-appeal instructions support telephone or mail. No claim is made that the old fax is disconnected; its current purpose was not confirmed. This route is not attributed to StandardHealth or an ACA product.

Secure provider portal is also listed. The current page designates 2026 dental criteria and matrices. No current fax for this purpose was established.

Official AZ Blue pages confirm the phone and email. This record retains commercial scope. The eligibility page also lists FEP and BlueCard under this route, but uses a separate Medicare Advantage number and directs CHS groups without a prefix to the TPA named on the member ID card.

Eligibility/benefits for AZ Blue Medicare Advantage plans (Availity Essentials first). Commercial, FEP and BlueCard eligibility use Provider Assistance (1-844-995-2583); Corporate Health Services (no prefix) groups use the TPA on the ID card.

Email the Clinical Support (utilization management) team for urgent treatment needs around the clock; routine PA status via Availity or Provider Assistance.

Care management referrals and 'whole person' support for AZ Blue members.

Escalations and support with issues; contact your assigned Provider Relations contact or this mailbox.

Timely support for critical care situations (e.g., discharge or admission barriers) around the clock.

Medical PA requests for AZ Blue Health Choice Pathway dual-eligible members; forms linked on the page. Pharmacy PA fax listed on the page is 1-877-422-8130. Member Services uses the same phone (TTY 711, 8 a.m.-8 p.m., 7 days).

From the BCBSAZ Health Choice provider escalation flyer (1347114-23): contact point for non-contracted providers (single-case agreements, network questions). Contracting questions go to HCHNetworkContracting@azblue.com.