Blue Cross Blue Shield of Arizona / Health Choice

Care management and transportation

Locate care coordination and transportation contacts while preserving each plan’s eligibility and service-area requirements.

case management

AZ Blue Care Management Team

Official page read
Phone877-475-8449Published email

CM@azblue.com

Published hours

Not published in this record

Product, plan and location

commercial
Arizona

Mailing address

Not researched for this route

Care management referrals and 'whole person' support for AZ Blue members.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

case management

AZ Blue 24/7 Rapid Response Team — critical care support

Official page read
Phone

No phone listed for this route

Published email

rapidresponse@azblue.com

Published hours

Not published in this record

Product, plan and location

commercial
Arizona

Mailing address

Not researched for this route

Timely support for critical care situations (e.g., discharge or admission barriers) around the clock.

View source ↗ · Source checked 2026-10-25

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Call preparation · editorial guide

Make the call count.

Locate care coordination and transportation contacts while preserving each plan’s eligibility and service-area requirements.

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  • Plan, service area and requested date
  • Existing coordination or trip reference
  • Authorized caller details

Questions to resolve

  • Does this vendor administer the member’s plan?
  • What information is required for this request?
  • What confirmation and follow-up contact will be provided?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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