Carelon Medical Benefits Management (formerly AIM)

Care management and transportation

Locate care coordination and transportation contacts while preserving each plan’s eligibility and service-area requirements.

case management

Carelon — post-acute care program — provider call center

Official page read

Phone844-411-9622Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Physical address

103 Powell Court, Suite 425 Brentwood, TN 37027

Carelon post-acute program office address as published

Carelon Medical Benefits Management post-acute care program site (Brentwood, TN) provider call center. For post-acute (e.g., SNF/IRF/LTACH) reviews where the health plan delegates them to Carelon; confirm the member's plan uses this program.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Locate care coordination and transportation contacts while preserving each plan’s eligibility and service-area requirements.

Have ready in your secure workspace

Plan, service area and requested date
Existing coordination or trip reference
Authorized caller details

Questions to resolve

Does this vendor administer the member’s plan?
What information is required for this request?
What confirmation and follow-up contact will be provided?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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A request does not create an account or start a call. Use business contact information only. No patient information.