DialClerk Directory

Health plans and insurers

Central California Alliance for Health

Phone, published email, fax, addresses and the next step for your office.

9 contact routesNo directory research calls placed

member services

Medi-Cal member services

Official page read
Phone800-700-3874Published hours

Monday–Friday, 8 a.m.–5:30 p.m.

Product, plan and location

medicaid
California

Mailing address

Not researched for this route

Medi-Cal member line; TotalCare has a separate phone. The plan’s named five-county region does not itself establish eligibility for an individual. Regional California managed-care health plan. Its Q3 2026 fact sheet identifies Mariposa, Merced, Monterey, San Benito and Santa Cruz counties; product-specific membership and benefits apply.

View source ↗ · Source checked 2026-10-22 · alliance fact — reviewed role, scope or corroborating channel evidence ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

Alliance TotalCare HMO D-SNP member services

Official page read
Phone833-530-9015Published hours

8 a.m.–8 p.m.; daily October 1–March 31 except Thanksgiving/Christmas; Monday–Friday April 1–September 30 except holidays.

Product, plan and location

medicare advantage · medicaid
California

Mailing address

Not researched for this route

TotalCare is for individuals with Medicare Parts A/B and Medi-Cal in the plan’s service area. The current product page presents both 2026 and 2027 plan years and carries a 2027 marketing footer dated October 19, 2026. Only the corroborated member phone is imported; benefit amounts are not carried across plan years. Regional California managed-care health plan. Its Q3 2026 fact sheet identifies Mariposa, Merced, Monterey, San Benito and Santa Cruz counties; product-specific membership and benefits apply.

View source ↗ · Source checked 2026-10-22 · alliance fact — reviewed role, scope or corroborating channel evidence ↗ · alliance dual — reviewed role, scope or corroborating channel evidence ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

Alliance Care IHSS — worker-plan member inquiries

Official page read
Phone800-700-3874Published hours

Monday–Friday, 8 a.m.–5:30 p.m.

Product, plan and location

other
California

Mailing address

Not researched for this route

Health plan for eligible in-home support workers registered with the Monterey County Public Authority. Source says members must live or work in Monterey County and meet all program requirements. This is not the Medi-Cal benefit for care recipients. Regional California managed-care health plan. Its Q3 2026 fact sheet identifies Mariposa, Merced, Monterey, San Benito and Santa Cruz counties; product-specific membership and benefits apply.

View source ↗ · Source checked 2026-10-22 · alliance fact — reviewed role, scope or corroborating channel evidence ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Provider services

Official page read
Phone831-430-5504Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

Also reachable through 800-700-3874 extension 5504. County-assigned representatives support contracted providers; a representative’s assignment does not extend the health-plan service area. Regional California managed-care health plan. Its Q3 2026 fact sheet identifies Mariposa, Merced, Monterey, San Benito and Santa Cruz counties; product-specific membership and benefits apply.

View source ↗ · Source checked 2026-10-22 · alliance fact — reviewed role, scope or corroborating channel evidence ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Non-pharmacy authorization inquiries and submissions

Official page read
Phone831-430-5506Fax

831-430-5850

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address
Central California Alliance for Health, ATTN: Authorizations and Referrals, P.O. Box 660015, Scotts Valley, CA 95067-0015

Authorizations and referrals as labeled on the provider contact page; verify the specific product and form.

Medical/non-pharmacy route. The page publishes conflicting pharmacy fax values in two sections; neither is imported as a pharmacy route. Regional California managed-care health plan. Its Q3 2026 fact sheet identifies Mariposa, Merced, Monterey, San Benito and Santa Cruz counties; product-specific membership and benefits apply.

View source ↗ · Source checked 2026-10-22 · alliance fact — reviewed role, scope or corroborating channel evidence ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Non-pharmacy authorization status

Official page read
Phone831-430-5511Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

Status of a previously submitted medical authorization. Kept separate from new-authorization inquiries and pharmacy routing. Regional California managed-care health plan. Its Q3 2026 fact sheet identifies Mariposa, Merced, Monterey, San Benito and Santa Cruz counties; product-specific membership and benefits apply.

View source ↗ · Source checked 2026-10-22 · alliance fact — reviewed role, scope or corroborating channel evidence ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Medi-Cal claims inquiries and paper claims

Official page read
Phone800-700-3874Fax

831-430-5858

Published hours

Not published in this record

Product, plan and location

medicaid
California

Mailing address
Central California Alliance for Health, ATTN: Claims, P.O. Box 660015, Scotts Valley, CA 95067-0015

Medi-Cal claims submission address; not the separate IHSS worker-plan address.

Menu guidance in the source record

Extension 5503 for claims inquiries.

Menus can change. No live call verification is claimed.

Fax is published under Claims inquiries and is not represented as permission to fax original claims. Confirm the acceptable document type before transmission. Regional California managed-care health plan. Its Q3 2026 fact sheet identifies Mariposa, Merced, Monterey, San Benito and Santa Cruz counties; product-specific membership and benefits apply.

View source ↗ · Source checked 2026-10-22 · alliance fact — reviewed role, scope or corroborating channel evidence ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Alliance Care IHSS — claims mailing

Official page read
Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

other
California

Mailing address
Central California Alliance for Health, ATTN: IHSS, 1600 Green Hills Road, Suite 101, Scotts Valley, CA 95066-4981

Alliance Care IHSS claims only, explicitly listed under claims mailing addresses.

Separate worker health-plan claims route. The address happens to be the main office, but this claims purpose is explicit in the source. It is not generalized to Medi-Cal or TotalCare. Regional California managed-care health plan. Its Q3 2026 fact sheet identifies Mariposa, Merced, Monterey, San Benito and Santa Cruz counties; product-specific membership and benefits apply.

View source ↗ · Source checked 2026-10-22 · alliance fact — reviewed role, scope or corroborating channel evidence ↗ · alliance ihss — reviewed role, scope or corroborating channel evidence ↗

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appeals grievances

Member grievance coordinator

Official page read
Phone800-700-3874Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

Menu guidance in the source record

Extension 5816, as published for the Grievance Coordinator.

Menus can change. No live call verification is claimed.

Published member complaint route. TotalCare members should confirm their product-specific grievance process; no provider-dispute address is inferred. Regional California managed-care health plan. Its Q3 2026 fact sheet identifies Mariposa, Merced, Monterey, San Benito and Santa Cruz counties; product-specific membership and benefits apply.

View source ↗ · Source checked 2026-10-22 · alliance fact — reviewed role, scope or corroborating channel evidence ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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