Central California Alliance for Health

Member services

Find member support without confusing it with a provider-only line. Offices may need the member present or an authorized representative form.

member services

Medi-Cal member services

Official page read
Phone800-700-3874Published hours

Monday–Friday, 8 a.m.–5:30 p.m.

Product, plan and location

medicaid
California

Mailing address

Not researched for this route

Medi-Cal member line; TotalCare has a separate phone. The plan’s named five-county region does not itself establish eligibility for an individual. Regional California managed-care health plan. Its Q3 2026 fact sheet identifies Mariposa, Merced, Monterey, San Benito and Santa Cruz counties; product-specific membership and benefits apply.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

Alliance TotalCare HMO D-SNP member services

Official page read
Phone833-530-9015Published hours

8 a.m.–8 p.m.; daily October 1–March 31 except Thanksgiving/Christmas; Monday–Friday April 1–September 30 except holidays.

Product, plan and location

medicare advantage · medicaid
California

Mailing address

Not researched for this route

TotalCare is for individuals with Medicare Parts A/B and Medi-Cal in the plan’s service area. The current product page presents both 2026 and 2027 plan years and carries a 2027 marketing footer dated October 19, 2026. Only the corroborated member phone is imported; benefit amounts are not carried across plan years. Regional California managed-care health plan. Its Q3 2026 fact sheet identifies Mariposa, Merced, Monterey, San Benito and Santa Cruz counties; product-specific membership and benefits apply.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

Alliance Care IHSS — worker-plan member inquiries

Official page read
Phone800-700-3874Published hours

Monday–Friday, 8 a.m.–5:30 p.m.

Product, plan and location

other
California

Mailing address

Not researched for this route

Health plan for eligible in-home support workers registered with the Monterey County Public Authority. Source says members must live or work in Monterey County and meet all program requirements. This is not the Medi-Cal benefit for care recipients. Regional California managed-care health plan. Its Q3 2026 fact sheet identifies Mariposa, Merced, Monterey, San Benito and Santa Cruz counties; product-specific membership and benefits apply.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find member support without confusing it with a provider-only line. Offices may need the member present or an authorized representative form.

Have ready in your secure workspace

  • Exact plan name and member contact instructions
  • Consent and representation requirements
  • A clear request with no unnecessary medical detail

Questions to resolve

  • Can you discuss this request with the authorized office representative?
  • Which team can resolve the member question?
  • What is the next step and reference number?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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A request does not create an account or start a call. Use business contact information only. No patient information.

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