DialClerk Directory

Central California Alliance for Health

Claims and claim status

Find claim-status contacts and document destinations. A billing address, appeal address and original-claim address are not interchangeable.

claims

Medi-Cal claims inquiries and paper claims

Official page read
Phone800-700-3874Fax

831-430-5858

Published hours

Not published in this record

Product, plan and location

medicaid
California

Mailing address
Central California Alliance for Health, ATTN: Claims, P.O. Box 660015, Scotts Valley, CA 95067-0015

Medi-Cal claims submission address; not the separate IHSS worker-plan address.

Menu guidance in the source record

Extension 5503 for claims inquiries.

Menus can change. No live call verification is claimed.

Fax is published under Claims inquiries and is not represented as permission to fax original claims. Confirm the acceptable document type before transmission. Regional California managed-care health plan. Its Q3 2026 fact sheet identifies Mariposa, Merced, Monterey, San Benito and Santa Cruz counties; product-specific membership and benefits apply.

View source ↗ · Source checked 2026-10-22 · alliance fact — reviewed role, scope or corroborating channel evidence ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Alliance Care IHSS — claims mailing

Official page read
Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

other
California

Mailing address
Central California Alliance for Health, ATTN: IHSS, 1600 Green Hills Road, Suite 101, Scotts Valley, CA 95066-4981

Alliance Care IHSS claims only, explicitly listed under claims mailing addresses.

Separate worker health-plan claims route. The address happens to be the main office, but this claims purpose is explicit in the source. It is not generalized to Medi-Cal or TotalCare. Regional California managed-care health plan. Its Q3 2026 fact sheet identifies Mariposa, Merced, Monterey, San Benito and Santa Cruz counties; product-specific membership and benefits apply.

View source ↗ · Source checked 2026-10-22 · alliance fact — reviewed role, scope or corroborating channel evidence ↗ · alliance ihss — reviewed role, scope or corroborating channel evidence ↗

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Call preparation · editorial guide

Make the call count.

Find claim-status contacts and document destinations. A billing address, appeal address and original-claim address are not interchangeable.

Have ready in your secure workspace

  • Claim number, service dates and billed amount
  • Submission acknowledgement and remittance
  • Provider billing identifiers

Questions to resolve

  • Was the claim received and accepted for processing?
  • What specifically prevents payment or final processing?
  • Is a corrected claim, reconsideration or appeal the right route?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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