Mailing addressCGS – Jurisdiction B Written Reopenings
PO Box 20007
Nashville, TN 37202
Typed written reopening requests
Telephone reopenings for minor claim errors and omissions in Jurisdiction B. As of August 1, 2026 CGS no longer accepts handwritten or faxed reopening requests; written reopenings must be typed and mailed.
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Call preparation · editorial guide
Make the call count.
Find claim-status contacts and document destinations. A billing address, appeal address and original-claim address are not interchangeable.
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Claim number, service dates and billed amount
Submission acknowledgement and remittance
Provider billing identifiers
Questions to resolve
Was the claim received and accepted for processing?
What specifically prevents payment or final processing?
Is a corrected claim, reconsideration or appeal the right route?
This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.
For healthcare offices
Found the contact. Still need to make the call?
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For the people making the calls
Put payer follow-up on your office’s worklist.
Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.
A request does not create an account or start a call. Use business contact information only. No patient information.
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