Complete Senior Care

Provider services

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provider services

Privacy Officer — written medical-records access requests

Official page read
Phone716-285-8248Published hours

Not published in this record

Product, plan and location

pace
New York

Published service area

The official handbook lists Niagara County, but its agreement section is approved December 2015 and current county coverage was not independently re-established from the current pages. Confirm the residence with enrollment; no county tag is asserted in this batch.

Mailing address
Director of Quality and Compliance, Complete Senior Care, 1302 Main Street, Niagara Falls, NY 14301

Written requests to inspect/copy protected health information and other privacy correspondence, under the May 2025 notice.

Menu guidance in the source record

Ask for the Director of Quality and Compliance / Privacy Officer.

Menus can change. No live call verification is claimed.

Privacy notice revised May 2025 explicitly requires written PHI access requests to the contact address at its end. Its ZIP is 14301; the separate grievance-page 14304 discrepancy is not silently applied to this records purpose.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Find the team that supports your practice. Match the plan and state before using a general provider line.

Have ready in your secure workspace

  • Practice NPI and tax ID, kept in your secure workspace
  • Exact product name and member ID card
  • A one-sentence request and your office callback number

Questions to resolve

  • Does this team handle this plan and state?
  • Which department owns the next step?
  • What reference number should the office keep?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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