DialClerk Directory

Health plans and insurers

Contra Costa Health Plan

Phone, published email, fax, addresses and the next step for your office.

14 contact routesNo directory research calls placed

eligibility benefits

Provider Call Center — member eligibility and PCP assignment (option 1)

Official page read
Phone877-800-7423Published hours

Not published in this record

Product, plan and location

medicaid · commercial
California

Mailing address

Not researched for this route

Menu guidance in the source record

Option 1 eligibility/PCP assignment; 2 pharmacy; 3 authorizations; 4 interpreter services; 6 provider relations; 7 member services (calling on behalf of a member with you).

Menus can change. No live call verification is claimed.

Provider Call Center menu option 1 for eligibility and primary care physician assignment; the ccLink Provider Portal is the online alternative.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Authorization Department (Provider Call Center option 3)

Official page read
Phone877-800-7423Published email

CCHPauthorizations@cchealth.org

Authorization questions only (not requests).

Published hours

Monday–Friday, 8:00 a.m.–5:00 p.m.

Product, plan and location

medicaid · commercial
California

Mailing address

Not researched for this route

Menu guidance in the source record

Option 3.

Menus can change. No live call verification is claimed.

Authorization and Referral department, Monday–Friday 8 a.m.–5 p.m. The email is for authorization questions only — do not email authorization requests.

View source ↗ · Source checked 2026-10-25 · Authorization/Referral department hours and option 3 ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax prior auth

Prior authorization fax — outpatient / routine (Medi-Cal)

Official page read
Phone

No phone listed for this route

Fax

925-313-6058

Routine outpatient PA requests.

Published hours

Not published in this record

Product, plan and location

medicaid
California

Mailing address

Not researched for this route

Fax for routine outpatient prior authorization requests. Commercial members use the commercial eFax.

View source ↗ · Source checked 2026-10-25

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fax prior auth

Prior authorization fax — urgent requests and additional information

Official page read
Phone

No phone listed for this route

Fax

925-313-6458

Urgent PA requests / additional information.

Published hours

Not published in this record

Product, plan and location

medicaid · commercial
California

Mailing address

Not researched for this route

Urgent authorization requests and additional clinical information for pending requests.

View source ↗ · Source checked 2026-10-25

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fax prior auth

Inpatient (hospital) face sheet fax

Official page read
Phone

No phone listed for this route

Fax

925-313-6645

Inpatient face sheets.

Published hours

Not published in this record

Product, plan and location

medicaid · commercial
California

Mailing address

Not researched for this route

Hospital admission face sheets / inpatient authorization.

View source ↗ · Source checked 2026-10-25

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fax appeals

Authorization appeals fax

Official page read
Phone

No phone listed for this route

Fax

925-313-6464

Authorization appeals.

Published hours

Not published in this record

Product, plan and location

medicaid · commercial
California

Mailing address

Not researched for this route

Fax for authorization (utilization) appeals listed among CCHP prior authorization fax numbers. Claim disputes go to ClaimStatus email.

View source ↗ · Source checked 2026-10-25

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fax prior auth

SNF / long-term care authorization fax

Official page read
Phone

No phone listed for this route

Fax

925-252-2611

SNF/LTC authorization requests.

Published hours

Not published in this record

Product, plan and location

medicaid · commercial
California

Mailing address

Not researched for this route

Skilled nursing facility and long-term care authorization requests.

View source ↗ · Source checked 2026-10-25

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fax prior auth

Commercial member prior authorization eFax

Official page read
Phone

No phone listed for this route

Fax

925-252-2620

Commercial member PA requests.

Published hours

Not published in this record

Product, plan and location

commercial
California

Mailing address

Not researched for this route

Prior authorization requests for CCHP commercial members (mental health requests use the BHD fax).

View source ↗ · Source checked 2026-10-25

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behavioral health

Behavioral Health Department (BHD)

Official page read
Phone877-661-6230Fax

925-313-6196

Mental health authorization requests.

Published email

CCHPBHD@cchealth.org

Behavioral health department.

Published hours

Not published in this record

Product, plan and location

medicaid · commercial
California

Mailing address

Not researched for this route

Menu guidance in the source record

Option 2.

Menus can change. No live call verification is claimed.

CCHP behavioral health department; the BHD fax is also the mental health authorization fax for Medi-Cal and commercial members.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

case management

Case Management Department / Transitional Care Services

Official page read
Phone925-313-6887Fax

925-252-2609

Published email

CCHP.TransitionServices@cchealth.org

Transitional care / case management.

Published hours

Not published in this record

Product, plan and location

medicaid · commercial
California

Mailing address

Not researched for this route

Case management and transitional care referrals.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

CCHP Claims Department — paper claims, status and dispute questions

Official page read
Phone

No phone listed for this route

Published email

ClaimStatus@cchealth.org

Claim status and provider dispute questions.

Published hours

Not published in this record

Product, plan and location

medicaid · commercial
California

Mailing address
CCHP Claims Department P.O. Box 5122 Lake Forest, CA 92609

Paper claims.

Timely filing 180 days from date of service or primary EOB; 365 days to dispute. Claim status and provider dispute questions by email. Non-contracted providers new to CCHP must send a W-9 to ARsupport@cchealth.org before billing. Electronic payment registration: EDIsupport@cchealth.org.

View source ↗ · Source checked 2026-10-25 · Claims and provider dispute question email ↗

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pharmacy help desk

Pharmacy Department (Provider Call Center option 2)

Official page read
Phone877-800-7423Published hours

Not published in this record

Product, plan and location

medicaid · commercial
California

Mailing address

Not researched for this route

Menu guidance in the source record

Option 2.

Menus can change. No live call verification is claimed.

Provider questions on formulary, covered drugs and pharmacy prior authorization.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider enrollment credentialing

Provider Relations Department (option 6) and credentialing/contracting email

Official page read
Phone877-800-7423Fax

925-646-9907

Provider Relations.

Published email

CCHPcredentialing@cchealth.org

Credentialing questions.

Published hours

Not published in this record

Product, plan and location

medicaid · commercial
California

Mailing address

Not researched for this route

Menu guidance in the source record

Option 6.

Menus can change. No live call verification is claimed.

Provider Relations general questions; credentialing questions to CCHPcredentialing@cchealth.org; contract questions and network letters of interest to CCHPcontracts@cchealth.org.

View source ↗ · Source checked 2026-10-25 · Network letters of interest to CCHPcontracts@cchealth.org ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

portal

ccLink Provider Portal access and support

Official page read
Phone925-957-7272Published email

CCHPportalsupport@cchealth.org

ccLink portal application and questions.

Published hours

Not published in this record

Product, plan and location

medicaid · commercial
California

Mailing address

Not researched for this route

ccLink portal application questions by email; IT support for password reset/access at 925-957-7272.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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