Eligibility and benefits

Resolve eligibility and benefit questions after checking the payer portal. A benefit quote does not guarantee payment.

eligibility benefits

Provider Call Center — member eligibility and PCP assignment (option 1)

Official page read

Phone877-800-7423Published hours

Not published in this record

Product, plan and location

medicaid · commercial
California

Mailing address

Not researched for this route

Menu guidance in the source record

Option 1 eligibility/PCP assignment; 2 pharmacy; 3 authorizations; 4 interpreter services; 6 provider relations; 7 member services (calling on behalf of a member with you).

Menus can change. No live call verification is claimed.

Provider Call Center menu option 1 for eligibility and primary care physician assignment; the ccLink Provider Portal is the online alternative.

View source ↗ · Source checked 2026-10-25

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

Help the next office

How did your call go?

Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

Share a call experience

Contact you calledWhen you called (your local time)

Minutes until a person answered / you stopped waitingOutcome

Call experienceThis is my call experience. It contains no patient information and may be included in anonymous, moderated statistics. Privacy notice.

Suggest a contact correction

Suggest a correction

Contact to correctWhat needs correcting?Proposed public informationOfficial page that supports the correctionThis is public organization information only. I have not included patient, member, claim or private contact details. Privacy notice.

Call preparation · editorial guide

Make the call count.

Resolve eligibility and benefit questions after checking the payer portal. A benefit quote does not guarantee payment.

Have ready in your secure workspace

Member and subscriber details from the card
Proposed service dates and procedure codes
Provider location and network information

Questions to resolve

Is coverage active for this date and service?
Do limits, referrals, authorizations or other coverage affect this request?
What source and reference support the benefit quote?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

For healthcare offices

Found the contact. Still need to make the call?

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For the people making the calls

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A request does not create an account or start a call. Use business contact information only. No patient information.