DialClerk Directory

Contra Costa Health Plan

Prior authorization

Locate authorization teams and submission faxes. Medical, pharmacy and delegated reviews can follow different routes.

prior authorization

Authorization Department (Provider Call Center option 3)

Official page read
Phone877-800-7423Published email

CCHPauthorizations@cchealth.org

Authorization questions only (not requests).

Published hours

Monday–Friday, 8:00 a.m.–5:00 p.m.

Product, plan and location

medicaid · commercial
California

Mailing address

Not researched for this route

Menu guidance in the source record

Option 3.

Menus can change. No live call verification is claimed.

Authorization and Referral department, Monday–Friday 8 a.m.–5 p.m. The email is for authorization questions only — do not email authorization requests.

View source ↗ · Source checked 2026-10-25 · Authorization/Referral department hours and option 3 ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax prior auth

Prior authorization fax — outpatient / routine (Medi-Cal)

Official page read
Phone

No phone listed for this route

Fax

925-313-6058

Routine outpatient PA requests.

Published hours

Not published in this record

Product, plan and location

medicaid
California

Mailing address

Not researched for this route

Fax for routine outpatient prior authorization requests. Commercial members use the commercial eFax.

View source ↗ · Source checked 2026-10-25

Report an update

fax prior auth

Prior authorization fax — urgent requests and additional information

Official page read
Phone

No phone listed for this route

Fax

925-313-6458

Urgent PA requests / additional information.

Published hours

Not published in this record

Product, plan and location

medicaid · commercial
California

Mailing address

Not researched for this route

Urgent authorization requests and additional clinical information for pending requests.

View source ↗ · Source checked 2026-10-25

Report an update

fax prior auth

Inpatient (hospital) face sheet fax

Official page read
Phone

No phone listed for this route

Fax

925-313-6645

Inpatient face sheets.

Published hours

Not published in this record

Product, plan and location

medicaid · commercial
California

Mailing address

Not researched for this route

Hospital admission face sheets / inpatient authorization.

View source ↗ · Source checked 2026-10-25

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fax prior auth

SNF / long-term care authorization fax

Official page read
Phone

No phone listed for this route

Fax

925-252-2611

SNF/LTC authorization requests.

Published hours

Not published in this record

Product, plan and location

medicaid · commercial
California

Mailing address

Not researched for this route

Skilled nursing facility and long-term care authorization requests.

View source ↗ · Source checked 2026-10-25

Report an update

fax prior auth

Commercial member prior authorization eFax

Official page read
Phone

No phone listed for this route

Fax

925-252-2620

Commercial member PA requests.

Published hours

Not published in this record

Product, plan and location

commercial
California

Mailing address

Not researched for this route

Prior authorization requests for CCHP commercial members (mental health requests use the BHD fax).

View source ↗ · Source checked 2026-10-25

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Call preparation · editorial guide

Make the call count.

Locate authorization teams and submission faxes. Medical, pharmacy and delegated reviews can follow different routes.

Have ready in your secure workspace

  • Ordering and rendering provider details
  • Service codes, requested dates and units
  • Existing authorization or submission reference

Questions to resolve

  • Is this the correct reviewer for this service and product?
  • Which documents are missing, and where should they be sent?
  • What is the case number and next status-check date?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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A request does not create an account or start a call. Use business contact information only. No patient information.

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