DialClerk Directory

CoverMyMeds (McKesson)

Pharmacy and drug authorizations

Separate pharmacy-benefit requests from drugs billed under the medical benefit. The PBM and the insurer may use different contacts.

pharmacy help desk

CoverMyMeds IntelligentPA — pharmacy product support

Official page read
Phone866-452-5017

Support team number published on the IntelligentPA pharmacy integration page.

Published email

help@covermymeds.com

Questions about the IntelligentPA pharmacy prior-authorization integration and associated support.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

This product page confirms the support number and help mailbox. IntelligentPA initiates electronic PA workflows from pharmacy claim rejection; this is not a dispensing pharmacy, prescription-order destination, insurer approval or promise that a specific drug is covered.

View source ↗ · Source checked 2026-10-22 · General live-support page; hours published there are not separately stated for the IPA email route ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Separate pharmacy-benefit requests from drugs billed under the medical benefit. The PBM and the insurer may use different contacts.

Have ready in your secure workspace

  • PBM name and the pharmacy identifiers on the card
  • Drug, formulation and prescription information
  • Prescriber details and previous review reference

Questions to resolve

  • Is this processed under the medical or pharmacy benefit?
  • What is the correct review and submission channel?
  • Is there a separate specialty pharmacy or appeal team?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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A request does not create an account or start a call. Use business contact information only. No patient information.

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