Monday–Friday 8 a.m.–9 p.m. EST; Saturday 9 a.m.–3 p.m. EST.
Product, plan and location
Confirm the exact product or service National contact — confirm product and location
Mailing address
Not researched for this route
Contact-page body gives fax 614-553-5790. Its footer separately publishes 330-425-4355; that distinct published fax is retained in an order/footer route.
Monday–Friday 8 a.m.–9 p.m. EST; Saturday 9 a.m.–3 p.m. EST.
Product, plan and location
Confirm the exact product or service National contact — confirm product and location
Mailing address
Not researched for this route
Ordering section of official FAQ publishes this phone/fax. The main contact page uses different numbers in its body; neither source is silently replaced by the other.
Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.
Share a call experienceSuggest a contact correction
Call preparation · editorial guide
Make the call count.
Find the team that supports your practice. Match the plan and state before using a general provider line.
Have ready in your secure workspace
Practice NPI and tax ID, kept in your secure workspace
Exact product name and member ID card
A one-sentence request and your office callback number
Questions to resolve
Does this team handle this plan and state?
Which department owns the next step?
What reference number should the office keep?
This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.
For healthcare offices
Found the contact. Still need to make the call?
Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.
For the people making the calls
Put payer follow-up on your office’s worklist.
Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.
A request does not create an account or start a call. Use business contact information only. No patient information.
DialClerk Directory