Monday–Friday 7:30 a.m.–7 p.m. CT, per BD-20846v3.
Product, plan and location
Confirm the exact product or service National contact — confirm product and location
Mailing address
Not researched for this route
US-only BD implementation guide names Edgepark for patient drainage-supply orders and physician written-order fax. Catheter/starter-kit orders and patient navigation belong to BD, not Edgepark. Guide footer copyright 2025 and document ID BD-20846v3 remain distinct from this access date.
Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.
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Call preparation · editorial guide
Make the call count.
Find other published document channels. Confirm the department and purpose before sending any records.
Have ready in your secure workspace
Recipient department and exact document request
Required release or authorization
Secure return contact and existing request reference
Questions to resolve
Is this the correct destination for this document type?
Is there a secure portal or required form?
How is receipt confirmed?
This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.
For healthcare offices
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For the people making the calls
Put payer follow-up on your office’s worklist.
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A request does not create an account or start a call. Use business contact information only. No patient information.
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