Labs and diagnostic testing

Find laboratory and diagnostic-test contacts for orders, kits, results, billing and support. Confirm the performing lab and test before sending documents or specimens.

lab client services

Client Services — test orders and laboratory administration

Official page read

Phone888-729-1206Fax

201-421-2010

Published general Client Services fax; confirm the appropriate form and submission instructions for the specific request.

Published email

Support@GeneDx.com

GeneDx Client Services and ordering-support questions.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Published service area

Organization-specific U.S. administrative support. Test availability, ordering requirements, insurance and assistance terms require individual confirmation; no county service area is inferred.

Mailing address

Not researched for this route

Current provider forms page publishes Client Services and the general laboratory fax. Current ExomeDx and GenomeDx requisition forms are linked there. No address from a form letterhead is treated as a submission destination.

View source ↗ · Source checked 2026-10-22 · genedx support ↗ · genedx fa ↗

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Billing — bills, insurance and payment questions

Official page read

Phone888-729-1206Published email

Billing@GeneDx.com

GeneDx billing, insurance and payment inquiries.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Published service area

Organization-specific U.S. administrative support. Test availability, ordering requirements, insurance and assistance terms require individual confirmation; no county service area is inferred.

Mailing address

Not researched for this route

Published billing contact; ask for the billing team. A second number on the support page is not imported as fax because its field meaning was not sufficiently established in the reviewed extraction.

View source ↗ · Source checked 2026-10-22 · genedx faq ↗ · genedx fa ↗ · genedx forms ↗

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Financial assistance — individual application questions

Official page read

Phone888-729-1206Published email

billing@genedx.com

Financial-assistance and payment-option questions as printed; not an inferred application submission mailbox.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Published service area

GeneDx financial assistance for U.S. residents, reviewed individually. Rapid and ultraRapid tests are explicitly excluded from the currently linked February 2026 form.

Mailing address

Not researched for this route

Current provider forms page links GN-007B-v3.0 FEB 2026, based on the 2026 federal poverty guidelines. Assistance is considered individually for U.S. residents and is explicitly unavailable for Rapid or ultraRapid tests. Ask billing for current application instructions; the form does not explicitly designate its footer fax or letterhead address for submission. Application does not establish eligibility.

View source ↗ · Source checked 2026-10-22 · genedx forms ↗

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Test results — release to a non-ordering recipient

Official page read

Phone888-729-1206Published email

Support@GeneDx.com

Customer Service questions and administrative routing for authorized test-result releases.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Published service area

Organization-specific U.S. administrative support. Test availability, ordering requirements, insurance and assistance terms require individual confirmation; no county service area is inferred.

Mailing address

Not researched for this route

The current forms page directs requests to release a patient test report to someone other than the ordering provider to Customer Service. Appropriate patient authorization and release requirements still apply; this is administrative routing, not interpretation of results.

View source ↗ · Source checked 2026-10-22 · genedx faq ↗ · genedx fa ↗

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Raw sequencing data — data send-out team

Official page read

Phone

No phone listed for this route

Published email

Clinicalgenomicsdata@GeneDx.com

Administrative raw patient sequencing-data requests to the published data send-out team.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Published service area

Organization-specific U.S. administrative support. Test availability, ordering requirements, insurance and assistance terms require individual confirmation; no county service area is inferred.

Mailing address

Not researched for this route

Published team for requests for patient raw data, such as sequencing files. Confirm identity, authorization and transfer requirements with GeneDx before sending or receiving data.

View source ↗ · Source checked 2026-10-22 · genedx fa ↗

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provider services

Genetic counseling referral — standard referral form

Official page read

Phone

No phone listed for this route

Fax

201-605-6582

Completed standard Genetic Counseling Referral Form submission.

Published email

Referral@GeneDx.com

Completed standard Genetic Counseling Referral Form submission.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Published service area

Organization-specific U.S. administrative support. Test availability, ordering requirements, insurance and assistance terms require individual confirmation; no county service area is inferred.

Mailing address

Not researched for this route

Current forms page explicitly directs the completed standard Genetic Counseling Referral Form to this email or fax. The separate prenatal, Rapid and ultraRapid form has different destinations. This route does not provide clinical advice.

View source ↗ · Source checked 2026-10-22 · genedx fa ↗

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provider services

Post-test counseling referral — prenatal, Rapid and ultraRapid

Official page read

Phone

No phone listed for this route

Fax

301-238-7217

Completed prenatal, Rapid and ultraRapid post-test counseling referral form submission.

Published email

patientGCsupport@genedx.com

Completed prenatal, Rapid and ultraRapid post-test counseling referral form submission.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Published service area

Organization-specific U.S. administrative support. Test availability, ordering requirements, insurance and assistance terms require individual confirmation; no county service area is inferred.

Mailing address

Not researched for this route

Current forms page explicitly directs the completed Prenatal, Rapid and ultraRapid Post-test Genetic Counseling Form to this email or fax. This administrative referral route is separate from financial assistance, whose form excludes Rapid and ultraRapid tests.

View source ↗ · Source checked 2026-10-22 · genedx fa ↗

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Help the next office

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Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

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Call preparation · editorial guide

Make the call count.

Find laboratory and diagnostic-test contacts for orders, kits, results, billing and support. Confirm the performing lab and test before sending documents or specimens.

Have ready in your secure workspace

Lab and test name from the order or bill
Ordering practice and existing order reference
The specific administrative question

Questions to resolve

Is this the performing laboratory and correct support team?
What secure channel handles this order, result or billing question?
Are there test-specific submission or specimen instructions?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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A request does not create an account or start a call. Use business contact information only. No patient information.

Labs and diagnostic testing

Client Services — test orders and laboratory administration

Billing — bills, insurance and payment questions

Financial assistance — individual application questions

Test results — release to a non-ordering recipient

Raw sequencing data — data send-out team

Genetic counseling referral — standard referral form

Post-test counseling referral — prenatal, Rapid and ultraRapid

How did your call go?

Share a call experience

Suggest a correction

Make the call count.

Have ready in your secure workspace

Questions to resolve

Found the contact. Still need to make the call?

Put payer follow-up
on your office’s worklist.

See how it could work for your practice

Labs and diagnostic testing

How did your call go?

Share a call experience

Suggest a correction

Make the call count.

Have ready in your secure workspace

Questions to resolve

Found the contact. Still need to make the call?

Put payer follow-upon your office’s worklist.

See how it could work for your practice

Put payer follow-up
on your office’s worklist.