DialClerk Directory

GeneDx

Provider services

Find the team that supports your practice. Match the plan and state before using a general provider line.

provider services

Test results — release to a non-ordering recipient

Official page read
Phone888-729-1206Published email

Support@GeneDx.com

Customer Service questions and administrative routing for authorized test-result releases.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Published service area

Organization-specific U.S. administrative support. Test availability, ordering requirements, insurance and assistance terms require individual confirmation; no county service area is inferred.

Mailing address

Not researched for this route

The current forms page directs requests to release a patient test report to someone other than the ordering provider to Customer Service. Appropriate patient authorization and release requirements still apply; this is administrative routing, not interpretation of results.

View source ↗ · Source checked 2026-10-22 · genedx faq ↗ · genedx fa ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Raw sequencing data — data send-out team

Official page read
Phone

No phone listed for this route

Published email

Clinicalgenomicsdata@GeneDx.com

Administrative raw patient sequencing-data requests to the published data send-out team.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Published service area

Organization-specific U.S. administrative support. Test availability, ordering requirements, insurance and assistance terms require individual confirmation; no county service area is inferred.

Mailing address

Not researched for this route

Published team for requests for patient raw data, such as sequencing files. Confirm identity, authorization and transfer requirements with GeneDx before sending or receiving data.

View source ↗ · Source checked 2026-10-22 · genedx fa ↗

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provider services

Genetic counseling referral — standard referral form

Official page read
Phone

No phone listed for this route

Fax

201-605-6582

Completed standard Genetic Counseling Referral Form submission.

Published email

Referral@GeneDx.com

Completed standard Genetic Counseling Referral Form submission.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Published service area

Organization-specific U.S. administrative support. Test availability, ordering requirements, insurance and assistance terms require individual confirmation; no county service area is inferred.

Mailing address

Not researched for this route

Current forms page explicitly directs the completed standard Genetic Counseling Referral Form to this email or fax. The separate prenatal, Rapid and ultraRapid form has different destinations. This route does not provide clinical advice.

View source ↗ · Source checked 2026-10-22 · genedx fa ↗

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provider services

Post-test counseling referral — prenatal, Rapid and ultraRapid

Official page read
Phone

No phone listed for this route

Fax

301-238-7217

Completed prenatal, Rapid and ultraRapid post-test counseling referral form submission.

Published email

patientGCsupport@genedx.com

Completed prenatal, Rapid and ultraRapid post-test counseling referral form submission.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Published service area

Organization-specific U.S. administrative support. Test availability, ordering requirements, insurance and assistance terms require individual confirmation; no county service area is inferred.

Mailing address

Not researched for this route

Current forms page explicitly directs the completed Prenatal, Rapid and ultraRapid Post-test Genetic Counseling Form to this email or fax. This administrative referral route is separate from financial assistance, whose form excludes Rapid and ultraRapid tests.

View source ↗ · Source checked 2026-10-22 · genedx fa ↗

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Call preparation · editorial guide

Make the call count.

Find the team that supports your practice. Match the plan and state before using a general provider line.

Have ready in your secure workspace

  • Practice NPI and tax ID, kept in your secure workspace
  • Exact product name and member ID card
  • A one-sentence request and your office callback number

Questions to resolve

  • Does this team handle this plan and state?
  • Which department owns the next step?
  • What reference number should the office keep?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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A request does not create an account or start a call. Use business contact information only. No patient information.

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