Health plans and insurers

iCare (Independent Care Health Plan)

Phone, published email, fax, addresses and the next step for your office.

10 contact routesNo directory research calls placed

provider services

iCare (WI) provider services, eligibility and claims

Official page read

Phone414-231-1029Fax

414-231-1094

Published hours

Monday-Friday, 8:00 am-5:00 pm

Product, plan and location

medicaid · dsnp · medicare advantage
Wisconsin

Mailing address

Not researched for this route

Eligibility, provider services, claim status, claims appeals and reconsiderations; out of area 877-333-6820. Source: iCare Provider Reference Manual (revised 7/2026). iCare (Independent Care Health Plan, Milwaukee) is a wholly-owned subsidiary of Humana; plans include iCare Medicare (D-SNP), BadgerCare Plus, Medicaid SSI and Family Care Partnership.

View source ↗ · Source checked 2026-10-25 · Claims page: Provider Services team 1-414-231-1029 ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

iCare (WI) paper claims and reopenings address

Official page read

Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Wisconsin

Mailing address

Independent Health Care Plan (ICHP) PO Box 280 Glen Burnie MD 21060-0280

iCare Medicare and Medicaid paper claims, corrected claims (ATTN: Operations Department) and review/reopen requests

EDI payer ID 11695 (free submission via SSI Claimsnet when iCare is selected). Timely filing 120 days from date of service; corrected claims within 60 days of the original EOP. Source: iCare Provider Reference Manual (revised 7/2026). iCare (Independent Care Health Plan, Milwaukee) is a wholly-owned subsidiary of Humana; plans include iCare Medicare (D-SNP), BadgerCare Plus, Medicaid SSI and Family Care Partnership.

View source ↗ · Source checked 2026-10-25

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appeals grievances

iCare (WI) provider claim reconsideration / appeal address

Official page read

Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Wisconsin

Mailing address

Independent Care Health Plan Appeal Department 1555 N. RiverCenter Dr., Suite 206 Milwaukee, WI 53212

Written provider reconsideration/appeal requests

Appeals in writing within 60 calendar days (65 for non-contracted providers) of the payment/denial or reconsideration decision; iCare responds within 45 days. Source: iCare Provider Reference Manual (revised 7/2026). iCare (Independent Care Health Plan, Milwaukee) is a wholly-owned subsidiary of Humana; plans include iCare Medicare (D-SNP), BadgerCare Plus, Medicaid SSI and Family Care Partnership.

View source ↗ · Source checked 2026-10-25

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prior authorization

iCare (WI) prior authorization and referrals (outpatient)

Official page read

Phone414-299-5539Fax

414-231-1026

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Wisconsin

Mailing address

Not researched for this route

Outpatient PA fax 414-231-1026; toll free 1-855-839-1032. Standard requests processed within 7 calendar days. Forms at icarehealthplan.org/Prior-Authorization.htm. Source: iCare Provider Reference Manual (revised 7/2026). iCare (Independent Care Health Plan, Milwaukee) is a wholly-owned subsidiary of Humana; plans include iCare Medicare (D-SNP), BadgerCare Plus, Medicaid SSI and Family Care Partnership.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax prior auth

iCare (WI) inpatient admission notification, inpatient and sub-acute PA

Official page read

Phone414-225-4760Fax

414-231-1075

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Wisconsin

Mailing address

Not researched for this route

Hospitals notify within 24 hours (or next business day) of admission; SNF/IRF/LTACH admissions require PA before admission. Source: iCare Provider Reference Manual (revised 7/2026). iCare (Independent Care Health Plan, Milwaukee) is a wholly-owned subsidiary of Humana; plans include iCare Medicare (D-SNP), BadgerCare Plus, Medicaid SSI and Family Care Partnership.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

behavioral health

iCare (WI) behavioral health authorization questions

Official page read

Phone855-839-1032Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Wisconsin

Mailing address

Not researched for this route

Inpatient mental health, AODA and day treatment (PHP/IOP) authorization or notification questions. Source: iCare Provider Reference Manual (revised 7/2026). iCare (Independent Care Health Plan, Milwaukee) is a wholly-owned subsidiary of Humana; plans include iCare Medicare (D-SNP), BadgerCare Plus, Medicaid SSI and Family Care Partnership.

View source ↗ · Source checked 2026-10-25

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

pharmacy help desk

iCare (WI) Medicare pharmacy benefits

Official page read

Phone800-865-8715Published hours

Not published in this record

Product, plan and location

medicare part d · dsnp
Wisconsin

Mailing address

Not researched for this route

Listed under General Contact Information as Medicare Pharmacy Benefits. Source: iCare Provider Reference Manual (revised 7/2026). iCare (Independent Care Health Plan, Milwaukee) is a wholly-owned subsidiary of Humana; plans include iCare Medicare (D-SNP), BadgerCare Plus, Medicaid SSI and Family Care Partnership.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

edi clearinghouse support

iCare (WI) ERA/EFT enrollment — InstaMed

Official page read

Phone866-945-7990Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Wisconsin

Mailing address

Not researched for this route

Free ERA (835) / EFT enrollment through InstaMed (online at instamed.com/eraeft). Source: iCare Provider Reference Manual (revised 7/2026). iCare (Independent Care Health Plan, Milwaukee) is a wholly-owned subsidiary of Humana; plans include iCare Medicare (D-SNP), BadgerCare Plus, Medicaid SSI and Family Care Partnership.

View source ↗ · Source checked 2026-10-25

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider enrollment credentialing

iCare (WI) provider demographic updates and network development

Official page read

Phone

No phone listed for this route

Published email

ProviderUpdates@icarehealthplan.org

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Wisconsin

Mailing address

Not researched for this route

Send provider demographic changes to ProviderUpdates@; contracted-rate questions to netdev@icarehealthplan.org. Source: iCare Provider Reference Manual (revised 7/2026). iCare (Independent Care Health Plan, Milwaukee) is a wholly-owned subsidiary of Humana; plans include iCare Medicare (D-SNP), BadgerCare Plus, Medicaid SSI and Family Care Partnership.

View source ↗ · Source checked 2026-10-25

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email other

iCare (WI) provider portal PIN / provider relations

Official page read

Phone

No phone listed for this route

Published email

ProviderRelationsSpecialist@icarehealthplan.org

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Wisconsin

Mailing address

Not researched for this route

Send TIN and NPI to request a provider portal PIN; also fee schedule questions.

View source ↗ · Source checked 2026-10-25 · Provider Reference Manual: provider relations email ↗

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iCare (Independent Care Health Plan)

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