Provider services

Find the team that supports your practice. Match the plan and state before using a general provider line.

provider services

Provider services — 24-hour automated benefits and claims information

Official page read

Phone800-566-9311Published hours

24 hours (automated)

Product, plan and location

commercial
National contact — confirm product and location

Mailing address

Not researched for this route

This is a self-funded plan administrator, so each employer plan differs: the provider number, claim address and payer ID printed on the member's ID card are authoritative. The provider services page says to call this number for 24-hour automated phone benefits and claims information. For precertification and other inquiries the provider portal page says Customer Support is reached by phone but does not print a number: use the number on the member ID card.

View source ↗ · Source checked 2026-10-25 · Provider page: Customer Support by phone for precertification and inquiries; online portal for eligibility and claims ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find the team that supports your practice. Match the plan and state before using a general provider line.

Have ready in your secure workspace

Practice NPI and tax ID, kept in your secure workspace
Exact product name and member ID card
A one-sentence request and your office callback number

Questions to resolve

Does this team handle this plan and state?
Which department owns the next step?
What reference number should the office keep?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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