DialClerk Directory

Montana Healthcare Programs (Medicaid, Conduent)

Pharmacy and drug authorizations

Separate pharmacy-benefit requests from drugs billed under the medical benefit. The PBM and the insurer may use different contacts.

pharmacy prior auth

Pharmacy Utilization Review call center

Official page read
Phone800-395-7961Fax

800-294-1350

Published hours

Not published in this record

Product, plan and location

medicaid
Montana

Mailing address

Not researched for this route

Alt phone (406) 443-6002, alt fax (406) 513-1928.

View source ↗ · Source checked 2026-10-20

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

pharmacy help desk

Point of Sale Help Desk

Official page read
Phone800-365-4944Published hours

6am-midnight Mon-Sat, 10am-9pm Sun ET

Product, plan and location

medicaid
Montana

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-20

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

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Separate pharmacy-benefit requests from drugs billed under the medical benefit. The PBM and the insurer may use different contacts.

Have ready in your secure workspace

  • PBM name and the pharmacy identifiers on the card
  • Drug, formulation and prescription information
  • Prescriber details and previous review reference

Questions to resolve

  • Is this processed under the medical or pharmacy benefit?
  • What is the correct review and submission channel?
  • Is there a separate specialty pharmacy or appeal team?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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