Patient billing and financial help

Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

patient assistance

Oncology billing and financial-assistance questions

Official page read

Phone650-489-9050Published email

oncologybilling@natera.com

Oncology financial-assistance questions

Published hours

Monday–Friday 7 a.m.–7 p.m. Central

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Menu guidance in the source record

The billing page says select 2 for patients, then 4 for billing. Its assistance section specifies option 2; listen to the current menu.

Menus can change. No live call verification is claimed.

For Signatera and Altera oncology billing. The same page also contains a separate genetic/carrier-testing FAQ number; that is not treated as the oncology route.

View source ↗ · Source checked 2026-10-22

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Signatera patient coordinators

Official page read

Phone650-489-9050Fax

650-412-1962

Published email

signaterapc@natera.com

Signatera patient coordinator questions

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Coordinator fax for this program; confirm the requested documents before sending.

View source ↗ · Source checked 2026-10-22

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

Help the next office

How did your call go?

Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

Share a call experience

Contact you calledWhen you called (your local time)

Minutes until a person answered / you stopped waitingOutcome

Call experienceThis is my call experience. It contains no patient information and may be included in anonymous, moderated statistics. Privacy notice.

Suggest a contact correction

Suggest a correction

Contact to correctWhat needs correcting?Proposed public informationOfficial page that supports the correctionThis is public organization information only. I have not included patient, member, claim or private contact details. Privacy notice.

Call preparation · editorial guide

Make the call count.

Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

Have ready in your secure workspace

Lab or provider bill and relevant insurance explanation, kept privately
Existing billing or assistance reference
Authorized representative information if required

Questions to resolve

Is this a bill, insurance explanation or assistance application?
Which department reviews the balance or assistance request?
What written confirmation will document the next step?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

For healthcare offices

Found the contact. Still need to make the call?

Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.

For the people making the calls

Put payer follow-up
on your office’s worklist.

Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.

A request does not create an account or start a call. Use business contact information only. No patient information.