DialClerk Directory

Natera

Labs and diagnostic testing

Find laboratory and diagnostic-test contacts for orders, kits, results, billing and support. Confirm the performing lab and test before sending documents or specimens.

portal

SMS online-ordering and virtual-testing support (20699 / 70487)

Official page read
Phone650-249-9090Published email

support@natera.com

Help with online-ordering and virtual-testing text-message services

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

The current terms publish this phone and email for help with online-ordering and virtual-testing text messages from short codes 20699 or 70487. General test-specific patient and clinician support is listed separately on the contact page. Terms display Last Updated: January 2026; that is not a publication date for each individual contact.

View source ↗ · Source checked 2026-10-22 · Current test-specific support contacts ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

lab client services

Oncology patient and provider support

Official page read
Phone650-489-9050Published hours

Monday–Friday 7 a.m.–7 p.m. Central, excluding holidays

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Oncology billing and financial-assistance questions

Official page read
Phone650-489-9050Published email

oncologybilling@natera.com

Oncology financial-assistance questions

Published hours

Monday–Friday 7 a.m.–7 p.m. Central

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Menu guidance in the source record

The billing page says select 2 for patients, then 4 for billing. Its assistance section specifies option 2; listen to the current menu.

Menus can change. No live call verification is claimed.

For Signatera and Altera oncology billing. The same page also contains a separate genetic/carrier-testing FAQ number; that is not treated as the oncology route.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Signatera patient coordinators

Official page read
Phone650-489-9050Fax

650-412-1962

Published email

signaterapc@natera.com

Signatera patient coordinator questions

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Coordinator fax for this program; confirm the requested documents before sending.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

lab client services

Organ health support

Official page read
Phone650-273-4468Published hours

Monday–Friday 7 a.m.–7 p.m. Central, excluding holidays

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

lab client services

Women’s health test support

Official page read
Phone844-778-4700Published hours

Monday–Friday 7 a.m.–7 p.m. Central, excluding holidays

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

lab client services

Rare disease — patient and caregiver support

Official page read
Phone650-600-6707Published hours

Monday–Friday 7 a.m.–7 p.m. Central, excluding holidays

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Published in the Patient / Caregiver section. The healthcare-professional number is different.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

lab client services

Rare disease — healthcare-professional support

Official page read
Phone650-613-4688Published hours

Monday–Friday 7 a.m.–7 p.m. Central, excluding holidays

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Published in the Healthcare Professional section. The patient and caregiver number is different.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

email other

Oncology client-services session scheduling

Official page read
Phone

No phone listed for this route

Published email

signateracc@natera.com

Schedule an oncology client-services session for clinicians

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Published under Oncology → For Clinicians. This is not the separately listed patient-coordinator or billing mailbox.

View source ↗ · Source checked 2026-10-22

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portal

SMS educational-materials support (636363)

Official page read
Phone844-778-4700Published email

support@natera.com

Help with educational-materials text messages from short code 636363

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Current terms designate these contacts for the Educational Materials and Resources text service. Terms display Last Updated: January 2026; no separate phone-service hours are specified.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Austin office — physical address

Official page read
Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Physical address
13011 McCallen Pass Building A Suite 100 Austin, TX 78753

Published office address. Not established as a patient draw site or a destination for claims, specimens or payments.

View source ↗ · Source checked 2026-10-22

Report an update

provider services

San Carlos office — physical address

Official page read
Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Physical address
201 Industrial Rd San Carlos, CA 94070

Published office address. No suite is specified on this contact page. Not established as a patient draw site or a destination for claims, specimens or payments.

View source ↗ · Source checked 2026-10-22

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Call preparation · editorial guide

Make the call count.

Find laboratory and diagnostic-test contacts for orders, kits, results, billing and support. Confirm the performing lab and test before sending documents or specimens.

Have ready in your secure workspace

  • Lab and test name from the order or bill
  • Ordering practice and existing order reference
  • The specific administrative question

Questions to resolve

  • Is this the performing laboratory and correct support team?
  • What secure channel handles this order, result or billing question?
  • Are there test-specific submission or specimen instructions?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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