provider services
JD DME contact (supplier customer service)
Official page readNumber shown in site header of JD DME contact page.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
provider services
JA DME supplier contact center
Official page readMenu guidance in the source recordCurrent IVR guide: Provider Contact Center 1; Phone Reopenings 2; User Security 3. During business hours say operator or press 0 if self-service cannot resolve the inquiry.
Menus can change. No live call verification is claimed.
TTY relay 711. General IVR is available 24/7; claim-specific inquiries have separate hours. The May 2026 IVR guide says eligibility is no longer offered through IVR. Published training and holiday closures can apply.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
DME supplier enrollment (NPE East/West).
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
appeals grievances
Qualified Independent Contractor (QIC) Maximus - DME
Official page readLevel 2 DME reconsideration; fax per same page. A search summary quoted 585-348-3200 elsewhere; this page says 358-3200.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
Menu guidance in the source recordCurrent IVR guide: User Security, option 3.
Menus can change. No live call verification is claimed.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
claims
JA DME telephone reopenings
Official page readMenu guidance in the source recordCurrent IVR guide: Phone Reopenings, option 2.
Menus can change. No live call verification is claimed.
Use the current reopening instructions to determine whether the correction belongs in portal self-service, telephone reopening, written reopening or an appeal.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
claims
JA DME automated claim-specific IVR inquiries
Official page readMenu guidance in the source recordProvider Contact Center 1, then Claim Status 1. Say Main Menu to return to the main menu.
Menus can change. No live call verification is claimed.
Eligibility is no longer offered through this IVR. Have the provider identifiers and claim information required by the official instructions available privately.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
fax claims
JA DME — Adjudication — ADR documents
Official page readUse the correct department on the cover sheet. The official page requests one complete transmission per claim, inquiry or response; a shared fax does not merge department purposes.
fax other
JA DME — ASCA waiver requests
Official page readUse the correct department on the cover sheet. The official page requests one complete transmission per claim, inquiry or response; a shared fax does not merge department purposes.
fax appeals
JA DME — Appeals — reopenings and redeterminations
Official page readUse the correct department on the cover sheet. The official page requests one complete transmission per claim, inquiry or response; a shared fax does not merge department purposes.
fax other
JA DME — Congressional inquiries
Official page readUse the correct department on the cover sheet. The official page requests one complete transmission per claim, inquiry or response; a shared fax does not merge department purposes.
fax other
JA DME — Freedom of Information Act requests
Official page readUse the correct department on the cover sheet. The official page requests one complete transmission per claim, inquiry or response; a shared fax does not merge department purposes.
fax other
JA DME — New Local Coverage Determination requests
Official page readUse the correct department on the cover sheet. The official page requests one complete transmission per claim, inquiry or response; a shared fax does not merge department purposes.
fax other
JA DME — LCD reconsideration requests
Official page readUse the correct department on the cover sheet. The official page requests one complete transmission per claim, inquiry or response; a shared fax does not merge department purposes.
fax prior auth
JA DME — Medical Review — ADMC requests
Official page readUse the correct department on the cover sheet. The official page requests one complete transmission per claim, inquiry or response; a shared fax does not merge department purposes.
fax other
JA DME — Medical Review — medical documentation
Official page readUse the correct department on the cover sheet. The official page requests one complete transmission per claim, inquiry or response; a shared fax does not merge department purposes.
fax prior auth
JA DME — Medical Review — prior authorization requests
Official page readUse the correct department on the cover sheet. The official page requests one complete transmission per claim, inquiry or response; a shared fax does not merge department purposes.
fax claims
JA DME — Medicare Secondary Payer inquiries and refunds
Official page readUse the correct department on the cover sheet. The official page requests one complete transmission per claim, inquiry or response; a shared fax does not merge department purposes.
fax other
JA DME — Provider Outreach and Education
Official page readUse the correct department on the cover sheet. The official page requests one complete transmission per claim, inquiry or response; a shared fax does not merge department purposes.
fax claims
JA DME — Recoupment — immediate offsets
Official page readUse the correct department on the cover sheet. The official page requests one complete transmission per claim, inquiry or response; a shared fax does not merge department purposes.
fax claims
JA DME — Recovery Auditor offsets
Official page readUse the correct department on the cover sheet. The official page requests one complete transmission per claim, inquiry or response; a shared fax does not merge department purposes.
fax claims
JA DME — Recoupment — refunds and extended repayment schedule
Official page readUse the correct department on the cover sheet. The official page requests one complete transmission per claim, inquiry or response; a shared fax does not merge department purposes.
fax appeals
JA DME — Recovery Auditor redeterminations
Official page readUse the correct department on the cover sheet. The official page requests one complete transmission per claim, inquiry or response; a shared fax does not merge department purposes.
email other
JA DME — CERT inquiries
Official page readThe official email directory identifies this limited purpose. General supplier questions use the published contact form or supplier contact center.
email other
JA DME — Medical Director informal call requests
Official page readThe official email directory identifies this limited purpose. General supplier questions use the published contact form or supplier contact center.