DialClerk Directory

Noridian Healthcare Solutions (DME MAC JA/JD)

Claims and claim status

Find claim-status contacts and document destinations. A billing address, appeal address and original-claim address are not interchangeable.

claims

JA DME telephone reopenings

Official page read
Phone866-419-9458

Shared supplier entry line; telephone reopenings for eligible corrections.

Published hours

Monday-Friday, 8 a.m.-5 p.m. Eastern.

Product, plan and location

medicare
Connecticut · Delaware · Massachusetts · Maine · Maryland · New Hampshire · New Jersey · New York · Pennsylvania · Rhode Island · Vermont · District of Columbia

Mailing address

Not researched for this route

Menu guidance in the source record

Current IVR guide: Phone Reopenings, option 2.

Menus can change. No live call verification is claimed.

Use the current reopening instructions to determine whether the correction belongs in portal self-service, telephone reopening, written reopening or an appeal.

View source ↗ · Source checked 2026-10-22 · Source updated 2025-07-31 · Current menu guide ↗ · Reopening channel requirements ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

JA DME automated claim-specific IVR inquiries

Official page read
Phone866-419-9458

Automated self-service, not staffed customer-service hours.

Published hours

Claim-specific IVR: Monday-Friday, 7 a.m.-9 p.m. Eastern; Saturday, 7 a.m.-4 p.m. Eastern. General IVR inquiries: 24/7.

Product, plan and location

medicare
Connecticut · Delaware · Massachusetts · Maine · Maryland · New Hampshire · New Jersey · New York · Pennsylvania · Rhode Island · Vermont · District of Columbia

Mailing address

Not researched for this route

Menu guidance in the source record

Provider Contact Center 1, then Claim Status 1. Say Main Menu to return to the main menu.

Menus can change. No live call verification is claimed.

Eligibility is no longer offered through this IVR. Have the provider identifiers and claim information required by the official instructions available privately.

View source ↗ · Source checked 2026-10-22 · Source updated 2026-05-13

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax claims

JA DME — Adjudication — ADR documents

Official page read
Phone

No phone listed for this route

Fax

701-277-7880

Adjudication — ADR documents for DME Jurisdiction A.

Published hours

Not published in this record

Product, plan and location

medicare
Connecticut · Delaware · Massachusetts · Maine · Maryland · New Hampshire · New Jersey · New York · Pennsylvania · Rhode Island · Vermont · District of Columbia

Mailing address

Not researched for this route

Use the correct department on the cover sheet. The official page requests one complete transmission per claim, inquiry or response; a shared fax does not merge department purposes.

View source ↗ · Source checked 2026-10-22 · Source updated 2025-12-09

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fax claims

JA DME — Medicare Secondary Payer inquiries and refunds

Official page read
Phone

No phone listed for this route

Fax

701-277-7892

Medicare Secondary Payer inquiries and refunds for DME Jurisdiction A.

Published hours

Not published in this record

Product, plan and location

medicare
Connecticut · Delaware · Massachusetts · Maine · Maryland · New Hampshire · New Jersey · New York · Pennsylvania · Rhode Island · Vermont · District of Columbia

Mailing address

Not researched for this route

Use the correct department on the cover sheet. The official page requests one complete transmission per claim, inquiry or response; a shared fax does not merge department purposes.

View source ↗ · Source checked 2026-10-22 · Source updated 2025-12-09

Report an update

fax claims

JA DME — Recoupment — immediate offsets

Official page read
Phone

No phone listed for this route

Fax

701-277-2427

Recoupment — immediate offsets for DME Jurisdiction A.

Published email

dmemsprecoupment@noridian.com

Recoupment — immediate offsets only; do not include confidential information in email.

Published hours

Not published in this record

Product, plan and location

medicare
Connecticut · Delaware · Massachusetts · Maine · Maryland · New Hampshire · New Jersey · New York · Pennsylvania · Rhode Island · Vermont · District of Columbia

Mailing address

Not researched for this route

Use the correct department on the cover sheet. The official page requests one complete transmission per claim, inquiry or response; a shared fax does not merge department purposes.

View source ↗ · Source checked 2026-10-22 · Source updated 2025-12-09 · Purpose-specific email directory ↗ · Department mailing directory ↗

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fax claims

JA DME — Recovery Auditor offsets

Official page read
Phone

No phone listed for this route

Fax

701-277-7896

Recovery Auditor offsets for DME Jurisdiction A.

Published hours

Not published in this record

Product, plan and location

medicare
Connecticut · Delaware · Massachusetts · Maine · Maryland · New Hampshire · New Jersey · New York · Pennsylvania · Rhode Island · Vermont · District of Columbia

Mailing address

Not researched for this route

Use the correct department on the cover sheet. The official page requests one complete transmission per claim, inquiry or response; a shared fax does not merge department purposes.

View source ↗ · Source checked 2026-10-22 · Source updated 2025-12-09

Report an update

fax claims

JA DME — Recoupment — refunds and extended repayment schedule

Official page read
Phone

No phone listed for this route

Fax

701-277-2427

Recoupment — refunds and extended repayment schedule for DME Jurisdiction A.

Published hours

Not published in this record

Product, plan and location

medicare
Connecticut · Delaware · Massachusetts · Maine · Maryland · New Hampshire · New Jersey · New York · Pennsylvania · Rhode Island · Vermont · District of Columbia

Mailing address

Not researched for this route

Use the correct department on the cover sheet. The official page requests one complete transmission per claim, inquiry or response; a shared fax does not merge department purposes.

View source ↗ · Source checked 2026-10-22 · Source updated 2025-12-09

Report an update

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Call preparation · editorial guide

Make the call count.

Find claim-status contacts and document destinations. A billing address, appeal address and original-claim address are not interchangeable.

Have ready in your secure workspace

  • Claim number, service dates and billed amount
  • Submission acknowledgement and remittance
  • Provider billing identifiers

Questions to resolve

  • Was the claim received and accepted for processing?
  • What specifically prevents payment or final processing?
  • Is a corrected claim, reconsideration or appeal the right route?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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