Medicare and Medicaid

Ohio Medicaid (ODM)

Phone, published email, fax, addresses and the next step for your office.

4 contact routesNo directory research calls placed

provider services

Ohio Medicaid Provider Hotline

Official page read

Phone800-686-1516

Ohio Medicaid provider Integrated Helpdesk and automated eligibility/claim-status information

Published hours

Representatives Monday–Friday 8 a.m.–4:30 p.m. Eastern; automated IVR 24 hours daily

Product, plan and location

medicaid
Ohio

Mailing address

Not researched for this route

Menu guidance in the source record

Use the IVR prompts. For protected information, the source requires two of the following: 7-digit provider billing number, NPI, or tax ID.

Menus can change. No live call verification is claimed.

Current official name: Provider Integrated Helpdesk. The IVR provides eligibility, claim/payment-status and provider information; representatives also assist with billing. The 24-hour access statement describes the automated IVR, not staffed hours. PNM technical support and EDI/fee-for-service claim-response questions have separately labelled routes. Managed-care claim results belong with the applicable managed care entity.

View source ↗ · Source checked 2026-10-22 · Ohio Medicaid contact information ↗ · Ohio Medicaid EDI support questions ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

portal

Ohio Medicaid — PNM access and module technical support

Official page read

Phone800-686-1516

PNM module access and technical assistance through the Integrated Helpdesk

Published email

IHD@medicaid.ohio.gov

Ohio Provider Network Management module technical assistance and support

Published hours

Monday–Friday 8 a.m.–4:30 p.m. Eastern

Product, plan and location

medicaid
Ohio

Mailing address

Not researched for this route

Menu guidance in the source record

Option 2 for PNM. For assigning Medicaid IDs to administer PNM module accounts: option 2, then option 3.

Menus can change. No live call verification is claimed.

This official PNM support mailbox is separate from the OMES EDI support mailbox. The option-2/3 sequence is published for administrator ID assignment, not every PNM issue. No fax or mailing destination is established.

View source ↗ · Source checked 2026-10-22 · Ohio Medicaid EDI support questions ↗

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

edi clearinghouse support

Ohio Medicaid — EDI submission status and SNIP rejections

Official page read

Phone800-686-1516

EDI submission-status and SNIP-rejection assistance

Published email

OMESEDISupport@medicaid.ohio.gov

Questions on EDI submissions (837, 270, 276) and SNIP rejections (TA1, 999, 824)

Published hours

Monday–Friday 8 a.m.–4:30 p.m. Eastern

Product, plan and location

medicaid
Ohio

Mailing address

Not researched for this route

Menu guidance in the source record

Option 4, sub-option 1.

Menus can change. No live call verification is claimed.

Source questions 3 and 4 assign option 4/1 to EDI submissions and SNIP rejections. Fee-for-service adjudication/response questions use option 4/2. This support mailbox is not represented as a replacement for EDI transaction submission.

View source ↗ · Source checked 2026-10-22

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Ohio Medicaid — fee-for-service adjudication and claim-response support

Official page read

Phone800-686-1516

Fee-for-service claim adjudication and response-result questions

Published email

OMESEDISupport@medicaid.ohio.gov

Fiscal Intermediary fee-for-service adjudication and 271/277, 277CA or 835 response questions

Published hours

Monday–Friday 8 a.m.–4:30 p.m. Eastern

Product, plan and location

medicaid
Ohio

Mailing address

Not researched for this route

Menu guidance in the source record

Option 4, sub-option 2.

Menus can change. No live call verification is claimed.

Source questions 5–7 assign option 4/2 to fee-for-service adjudication and response questions. Question 12 directs managed-care claim results to the appropriate managed care entity. This is a support route, not an asserted email claims-submission endpoint.

View source ↗ · Source checked 2026-10-22

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Ohio Medicaid (ODM)

Ohio Medicaid Provider Hotline

Ohio Medicaid — PNM access and module technical support

Ohio Medicaid — EDI submission status and SNIP rejections

Ohio Medicaid — fee-for-service adjudication and claim-response support

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Suggest a correction

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Ohio Medicaid (ODM)

How did your call go?

Share a call experience

Suggest a correction

Found the contact. Still need to make the call?

Put payer follow-upon your office’s worklist.

See how it could work for your practice

Put payer follow-up
on your office’s worklist.