DialClerk Directory

Ohio Medicaid (ODM)

Provider portals and EDI

Find technical support for portal access and electronic transactions. Clearinghouse acceptance is separate from payer claim acceptance.

portal

Ohio Medicaid — PNM access and module technical support

Official page read
Phone800-686-1516

PNM module access and technical assistance through the Integrated Helpdesk

Published email

IHD@medicaid.ohio.gov

Ohio Provider Network Management module technical assistance and support

Published hours

Monday–Friday 8 a.m.–4:30 p.m. Eastern

Product, plan and location

medicaid
Ohio

Mailing address

Not researched for this route

Menu guidance in the source record

Option 2 for PNM. For assigning Medicaid IDs to administer PNM module accounts: option 2, then option 3.

Menus can change. No live call verification is claimed.

This official PNM support mailbox is separate from the OMES EDI support mailbox. The option-2/3 sequence is published for administrator ID assignment, not every PNM issue. No fax or mailing destination is established.

View source ↗ · Source checked 2026-10-22 · Ohio Medicaid EDI support questions ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

edi clearinghouse support

Ohio Medicaid — EDI submission status and SNIP rejections

Official page read
Phone800-686-1516

EDI submission-status and SNIP-rejection assistance

Published email

OMESEDISupport@medicaid.ohio.gov

Questions on EDI submissions (837, 270, 276) and SNIP rejections (TA1, 999, 824)

Published hours

Monday–Friday 8 a.m.–4:30 p.m. Eastern

Product, plan and location

medicaid
Ohio

Mailing address

Not researched for this route

Menu guidance in the source record

Option 4, sub-option 1.

Menus can change. No live call verification is claimed.

Source questions 3 and 4 assign option 4/1 to EDI submissions and SNIP rejections. Fee-for-service adjudication/response questions use option 4/2. This support mailbox is not represented as a replacement for EDI transaction submission.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find technical support for portal access and electronic transactions. Clearinghouse acceptance is separate from payer claim acceptance.

Have ready in your secure workspace

  • Portal name or transaction type
  • Error code and timestamp without patient data
  • Account administrator and transaction trace reference

Questions to resolve

  • Is this a portal permission, clearinghouse or payer issue?
  • What trace identifier is needed through the secure support channel?
  • How will the office confirm the issue is resolved?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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