DialClerk Directory

Ohio Medicaid (ODM)

Provider services

Find the team that supports your practice. Match the plan and state before using a general provider line.

provider services

Ohio Medicaid Provider Hotline

Official page read
Phone800-686-1516

Ohio Medicaid provider Integrated Helpdesk and automated eligibility/claim-status information

Published hours

Representatives Monday–Friday 8 a.m.–4:30 p.m. Eastern; automated IVR 24 hours daily

Product, plan and location

medicaid
Ohio

Mailing address

Not researched for this route

Menu guidance in the source record

Use the IVR prompts. For protected information, the source requires two of the following: 7-digit provider billing number, NPI, or tax ID.

Menus can change. No live call verification is claimed.

Current official name: Provider Integrated Helpdesk. The IVR provides eligibility, claim/payment-status and provider information; representatives also assist with billing. The 24-hour access statement describes the automated IVR, not staffed hours. PNM technical support and EDI/fee-for-service claim-response questions have separately labelled routes. Managed-care claim results belong with the applicable managed care entity.

View source ↗ · Source checked 2026-10-22 · Ohio Medicaid contact information ↗ · Ohio Medicaid EDI support questions ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find the team that supports your practice. Match the plan and state before using a general provider line.

Have ready in your secure workspace

  • Practice NPI and tax ID, kept in your secure workspace
  • Exact product name and member ID card
  • A one-sentence request and your office callback number

Questions to resolve

  • Does this team handle this plan and state?
  • Which department owns the next step?
  • What reference number should the office keep?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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A request does not create an account or start a call. Use business contact information only. No patient information.

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