Confirm the exact product or service National contact — confirm product and location
Mailing address
Not researched for this route
Page lists this number for credentialing and recredentialing, contracting and fee schedules, network status and provider demographic changes. Not for member-specific eligibility or authorization; use the number on the member ID card.
Confirm the exact product or service Illinois · Indiana · Kansas · Kentucky · Michigan · Minnesota · Missouri · North Dakota · Nebraska · New Mexico · Ohio · Oklahoma · South Dakota · Texas · Wisconsin
Mailing address
Not researched for this route
Page: for treatment/authorizations, benefits/eligibility, claims, appeals or other member-related issues use Provider Express secure transactions or the customer service number on the member's ID card; this contact is for network management (contracting/credentialing escalations), not claim status. The same email/fax appear on each listed state's page.
Mailing addressOptum Behavioral Health Network Management
13 Cornell Road, 2nd Floor
Latham, NY 12110
Connecticut network management mail
Page: for treatment/authorizations, benefits/eligibility, claims, appeals or other member-related issues use Provider Express secure transactions or the customer service number on the member's ID card; this contact is for network management (contracting/credentialing escalations), not claim status.
Mailing address13 Cornell Road, 2nd Floor
Latham, NY 12110
New Jersey network management mail
Page: for treatment/authorizations, benefits/eligibility, claims, appeals or other member-related issues use Provider Express secure transactions or the customer service number on the member's ID card; this contact is for network management (contracting/credentialing escalations), not claim status.
Mailing address13 Cornell Road, 2nd Floor
Latham, NY 12110
Vermont network management mail
Page: for treatment/authorizations, benefits/eligibility, claims, appeals or other member-related issues use Provider Express secure transactions or the customer service number on the member's ID card; this contact is for network management (contracting/credentialing escalations), not claim status.
Mailing addressOne Penn Plaza, 19th floor
New York, NY 10119
New York network management mail
Page: to escalate contract issues or add/remove a line of business from a contract, email the network management team. Page: for treatment/authorizations, benefits/eligibility, claims, appeals or other member-related issues use Provider Express secure transactions or the customer service number on the member's ID card; this contact is for network management (contracting/credentialing escalations), not claim status.
Page: for treatment/authorizations, benefits/eligibility, claims, appeals or other member-related issues use Provider Express secure transactions or the customer service number on the member's ID card; this contact is for network management (contracting/credentialing escalations), not claim status.
Mailing address5 Centerpointe Drive, Suite 600
Lake Oswego, OR 97035
Alaska network management mail
Page: for treatment/authorizations, benefits/eligibility, claims, appeals or other member-related issues use Provider Express secure transactions or the customer service number on the member's ID card; this contact is for network management (contracting/credentialing escalations), not claim status.
Mailing address3110 Lake Center Dr
Santa Ana, CA 92704
Nevada network management mail
Page: for treatment/authorizations, benefits/eligibility, claims, appeals or other member-related issues use Provider Express secure transactions or the customer service number on the member's ID card; this contact is for network management (contracting/credentialing escalations), not claim status.
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Call preparation · editorial guide
Make the call count.
Track practice enrollment, network contracts and provider-directory changes through the correct administrative team.
Have ready in your secure workspace
Individual and group NPIs
Application reference, location and requested network
Submission dates and outstanding checklist
Questions to resolve
Was the application accepted as complete?
Are contracting and credentialing at different stages?
What effective date is confirmed in writing?
This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.
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