DialClerk Directory

OptumRx

Provider services

Find the team that supports your practice. Match the plan and state before using a general provider line.

provider services

Pharmacy self-service website — technical support

Official page read
Phone855-505-8114Published hours

Monday–Friday 7:00 a.m.–7:00 p.m.; time zone not stated in this source.

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Page 21: technical issues with the pharmacy self-service website. Separate from prescription claim adjudication, benefits and patient-specific prior authorization.

View source ↗ · Source checked 2026-10-22 · Source published 2026 Fourth Edition, version 4.1; exact publication day unstated

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Formulary and PA guideline change requests — Optum Rx List 1

Official page read
Phone

No phone listed for this route

Fax

949-474-4237

Formulary-change or PA-guideline requests for List 1, with the applicable department specified.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address
Optum Rx Attn: Clinical Formulary Operations (formulary changes) or Clinical Programs (PA guidelines) 1 Optum Circle Eden Prairie, MN 55344

Mail List 1 formulary-change or PA-guideline requests; not an established visitor-office location.

Page 23 publishes mail/fax routes for requests about formulary changes or PA guidelines. Address Clinical Formulary Operations for formulary changes; Clinical Programs for PA guidelines. This is not patient-specific PA intake. The current manual lists 1 Optum Circle; older indexed editions list Irvine or 11000 Optum Circle.

View source ↗ · Source checked 2026-10-22 · Source published 2026 Fourth Edition, version 4.1; exact publication day unstated

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provider services

Formulary and PA guideline change requests — Optum Rx List 2

Official page read
Phone

No phone listed for this route

Fax

866-511-2202

Formulary-change or PA-guideline requests for List 2, with the applicable department specified.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address
OptumRx Attn: Clinical Formulary Operations (formulary changes) or Clinical Programs (PA guidelines) PO Box 5252 Lisle, IL 60532

Mail List 2 formulary-change or PA-guideline requests.

Page 23 publishes mail/fax routes for requests about formulary changes or PA guidelines. Address Clinical Formulary Operations for formulary changes; Clinical Programs for PA guidelines. This fax is recorded for this documented administrative purpose; do not infer acceptance of patient-specific PA requests from it.

View source ↗ · Source checked 2026-10-22 · Source published 2026 Fourth Edition, version 4.1; exact publication day unstated

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Call preparation · editorial guide

Make the call count.

Find the team that supports your practice. Match the plan and state before using a general provider line.

Have ready in your secure workspace

  • Practice NPI and tax ID, kept in your secure workspace
  • Exact product name and member ID card
  • A one-sentence request and your office callback number

Questions to resolve

  • Does this team handle this plan and state?
  • Which department owns the next step?
  • What reference number should the office keep?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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A request does not create an account or start a call. Use business contact information only. No patient information.

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