Palmetto GBA (MAC JJ/JM)

Provider portals and EDI

Find technical support for portal access and electronic transactions. Clearinghouse acceptance is separate from payer claim acceptance.

edi clearinghouse support

JJ EDI help desk (via provider contact center) (AL, GA, TN)

Official page read
Phone877-567-7271Published hours

8 a.m. to 6 p.m. ET, Monday through Friday

Product, plan and location

medicare
Alabama · Georgia · Tennessee

Mailing address

Not researched for this route

Page hosted on Palmetto GBA's dmepdac.com web server (palmettogba.com blocks automated fetches). Palmetto routes JJ EDI enrollment, remittance, PC-ACE Pro32 and DDE questions through the JJ provider contact center number (also the CMS-published JJ EDI help desk). Email Medicare EDI support is listed on the page (do not send PHI).

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

edi clearinghouse support

JM EDI help desk (via provider contact center) (NC, SC, VA, WV)

Official page read
Phone855-696-0705Published hours

8 a.m. to 4:30 p.m. ET, Monday through Friday

Product, plan and location

medicare
North Carolina · South Carolina · Virginia · West Virginia

Mailing address

Not researched for this route

Page hosted on Palmetto GBA's dmepdac.com web server (palmettogba.com blocks automated fetches). JM EDI support on the JM provider contact center number (also the CMS-published JM EDI help desk). Per the page (published 05/05/2026), Virginia and West Virginia electronic claim submission is supported by subcontractor Wellpoint Federal (formerly NGS) through the same number; NC and SC callers reach Palmetto EDI.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find technical support for portal access and electronic transactions. Clearinghouse acceptance is separate from payer claim acceptance.

Have ready in your secure workspace

  • Portal name or transaction type
  • Error code and timestamp without patient data
  • Account administrator and transaction trace reference

Questions to resolve

  • Is this a portal permission, clearinghouse or payer issue?
  • What trace identifier is needed through the secure support channel?
  • How will the office confirm the issue is resolved?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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