DialClerk Directory

Palmetto GBA Railroad Medicare (RRB Medicare Part B)

Claims and claim status

Find claim-status contacts and document destinations. A billing address, appeal address and original-claim address are not interchangeable.

claims

Railroad Medicare — Telephone reopenings

Official page read
Phone888-355-9165

Telephone reopenings through the shared provider menu.

Published hours

Monday-Friday, 8:30 a.m.-4:30 p.m. in all time zones except Pacific: 8 a.m.-4 p.m. Pacific.

Product, plan and location

medicare
National contact — confirm product and location

Mailing address

Not researched for this route

Menu guidance in the source record

Select main-menu option 4.

Menus can change. No live call verification is claimed.

October 2026 guide phone directory, printed page 47 (PDF page 50).

View source ↗ · Source checked 2026-10-22 · Source published 2026-10-05 · Source revision October 2026

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Railroad Medicare provider automated IVR

Official page read
Phone877-288-7600

Automated provider claim status and duplicate remittance advice.

Published hours

General IVR information: 7 a.m.-11 p.m. Eastern; claim status: Monday-Friday, 7 a.m.-11 p.m. Eastern.

Product, plan and location

medicare
National contact — confirm product and location

Mailing address

Not researched for this route

Beneficiary eligibility is not available through the IVR; use eServices. These are automated-service hours, not the staffed contact-center schedule.

View source ↗ · Source checked 2026-10-22 · Source published 2026-10-05 · Source revision October 2026

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax claims

Railroad Medicare — Medicare Secondary Payer documentation

Official page read
Phone

No phone listed for this route

Fax

803-382-2414

Medicare Secondary Payer documentation only.

Published hours

Not published in this record

Product, plan and location

medicare
National contact — confirm product and location

Mailing address
Palmetto GBA Railroad Medicare, Attn: Medicare Secondary Payer, P.O. Box 10066, Augusta, GA 30999-0001

Medicare Secondary Payer documentation by mail.

Physical address
Palmetto GBA Railroad Medicare, Attn: Medicare Secondary Payer, 2743 Perimeter Parkway, Bldg. 200, Augusta, GA 30909

Courier/document delivery address.

Use the named department and its current document instructions.

View source ↗ · Source checked 2026-10-22 · Source published 2026-06-02

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fax claims

Railroad Medicare — EDI claims supporting documentation

Official page read
Phone

No phone listed for this route

Fax

803-264-9842

EDI claims supporting documentation only.

Published hours

Not published in this record

Product, plan and location

medicare
National contact — confirm product and location

Mailing address
Palmetto GBA Railroad Medicare, Attn: Claims, P.O. Box 10066, Augusta, GA 30999-0001

EDI claims supporting documentation by mail.

Physical address
Palmetto GBA Railroad Medicare, Attn: Claims, 2743 Perimeter Parkway, Bldg. 200, Augusta, GA 30909

Courier/document delivery address.

The claims page explicitly says CMS-1500 claim forms are not accepted by fax.

View source ↗ · Source checked 2026-10-22 · Source published 2026-06-01

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fax claims

Railroad Medicare — ADS 532 invoice and 733 opt-out letters

Official page read
Phone

No phone listed for this route

Fax

803-264-0697

ADS 532 invoice and 733 opt-out letters only.

Published hours

Not published in this record

Product, plan and location

medicare
National contact — confirm product and location

Mailing address
Palmetto GBA Railroad Medicare, Attn: Claims, P.O. Box 10066, Augusta, GA 30999-0001

ADS 532 invoice and 733 opt-out letters by mail.

Physical address
Palmetto GBA Railroad Medicare, Attn: Claims, 2743 Perimeter Parkway, Bldg. 200, Augusta, GA 30909

Courier/document delivery address.

The claims page explicitly says CMS-1500 claim forms are not accepted by fax.

View source ↗ · Source checked 2026-10-22 · Source published 2026-06-01

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Call preparation · editorial guide

Make the call count.

Find claim-status contacts and document destinations. A billing address, appeal address and original-claim address are not interchangeable.

Have ready in your secure workspace

  • Claim number, service dates and billed amount
  • Submission acknowledgement and remittance
  • Provider billing identifiers

Questions to resolve

  • Was the claim received and accepted for processing?
  • What specifically prevents payment or final processing?
  • Is a corrected claim, reconsideration or appeal the right route?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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