Palmetto GBA Railroad Medicare (RRB Medicare Part B)

Provider portals and EDI

Find technical support for portal access and electronic transactions. Clearinghouse acceptance is separate from payer claim acceptance.

edi clearinghouse support

Railroad Medicare — EDI and eServices technical support

Official page read

Phone888-355-9165

EDI and eServices technical support through the shared provider menu.

Published hours

Monday-Friday, 8:30 a.m.-4:30 p.m. in all time zones except Pacific: 8 a.m.-4 p.m. Pacific.

Product, plan and location

medicare
National contact — confirm product and location

Mailing address

Not researched for this route

Menu guidance in the source record

Select main-menu option 2.

Menus can change. No live call verification is claimed.

October 2026 guide phone directory, printed page 47 (PDF page 50).

View source ↗ · Source checked 2026-10-22 · Source published 2026-10-05 · Source revision October 2026

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find technical support for portal access and electronic transactions. Clearinghouse acceptance is separate from payer claim acceptance.

Have ready in your secure workspace

Portal name or transaction type
Error code and timestamp without patient data
Account administrator and transaction trace reference

Questions to resolve

Is this a portal permission, clearinghouse or payer issue?
What trace identifier is needed through the secure support channel?
How will the office confirm the issue is resolved?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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