DialClerk Directory

Palmetto GBA Railroad Medicare (RRB Medicare Part B)

Provider services

Find the team that supports your practice. Match the plan and state before using a general provider line.

provider services

Provider Contact Center (Railroad Medicare)

Official page read
Phone888-355-9165

Railroad Medicare Part B provider customer service.

Published hours

Monday-Friday, 8:30 a.m.-4:30 p.m. in all time zones except Pacific: 8 a.m.-4 p.m. Pacific.

Product, plan and location

medicare
National contact — confirm product and location

Mailing address
Palmetto GBA Railroad Medicare, Attn: General Inquiries, P.O. Box 10066, Augusta, GA 30999-0001

General written provider inquiries.

Physical address
Palmetto GBA Railroad Medicare, Attn: General Inquiries, 2743 Perimeter Parkway, Bldg. 200, Augusta, GA 30909

Private courier correspondence, not a patient-service location.

Menu guidance in the source record

Press 5 for Customer Service, then 0 for an advocate. Other main-menu choices: 1 claim status/remittance information; 2 EDI/eServices; 3 enrollment; 4 reopening; 6 mailing address/hours; 9 repeat.

Menus can change. No live call verification is claimed.

Published calling advice

The October 2026 guide identifies noon-3 p.m. Eastern as its peak calling period.

Applies to Railroad Medicare provider customer-service line. This is the insurer’s dated guidance, not measured caller-report statistics or a guaranteed wait.

Published provider guidance; no measured wait time or guarantee is asserted.

Read the calling guidance ↗ · Published 2026-10-05 · Checked 2026-10-22

TTY relay 711, effective June 1, 2026. Claim status and duplicate remittances use the separate IVR or eServices; beneficiary eligibility uses eServices. October 2026 guide, printed pages 34 and 47-48 (PDF pages 37 and 50-51). The online contact form is for general inquiries without PHI.

View source ↗ · Source checked 2026-10-22 · Source published 2026-10-05 · Source revision October 2026 · Current guide index dated October 5, 2026 ↗ · Provider contact form ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find the team that supports your practice. Match the plan and state before using a general provider line.

Have ready in your secure workspace

  • Practice NPI and tax ID, kept in your secure workspace
  • Exact product name and member ID card
  • A one-sentence request and your office callback number

Questions to resolve

  • Does this team handle this plan and state?
  • Which department owns the next step?
  • What reference number should the office keep?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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