DialClerk Directory

Senior TLC

Member services

Find member support without confusing it with a provider-only line. Offices may need the member present or an authorized representative form.

member services

Gastonia center — main line

Official page read
Phone704-874-0600Published hours

Center: Monday-Friday, 8 a.m.-5 p.m.; time zone not stated.

Product, plan and location

pace
North Carolina

Published service area

All ZIP codes in Cleveland, Gaston and Rutherford counties; Lincoln County only 28006, 28021, 28033, 28080, 28164. This batch covers the Gastonia/Shelby program shown on this site; confirm the exact residence.

Cleveland County, NC · Gaston County, NC · Lincoln County, NC · Rutherford County, NC · Area source ↗

Mailing address

Not researched for this route

Physical address
1875 Remount Rd., Gastonia, NC 28054

Physical PACE center; no postal claims or records submission purpose inferred.

Published center main line for the same Senior TLC program.

View source ↗ · Source checked 2026-10-22 · tlc area ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

Shelby center — main line

Official page read
Phone980-484-3422Published hours

Center: Monday-Friday, 8 a.m.-5 p.m.; time zone not stated.

Product, plan and location

pace
North Carolina

Published service area

All ZIP codes in Cleveland, Gaston and Rutherford counties; Lincoln County only 28006, 28021, 28033, 28080, 28164. This batch covers the Gastonia/Shelby program shown on this site; confirm the exact residence.

Cleveland County, NC · Gaston County, NC · Lincoln County, NC · Rutherford County, NC · Area source ↗

Mailing address

Not researched for this route

Physical address
103 T R Harris Dr., Shelby, NC 28150

Physical PACE center; no postal claims or records submission purpose inferred.

Published center main line for the same Senior TLC program.

View source ↗ · Source checked 2026-10-22 · tlc area ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

On-call nurse — participant after-hours contact

Official page read
Phone704-874-0600Published hours

After hours, weekends and holidays.

Product, plan and location

pace
North Carolina

Published service area

All ZIP codes in Cleveland, Gaston and Rutherford counties; Lincoln County only 28006, 28021, 28033, 28080, 28164. This batch covers the Gastonia/Shelby program shown on this site; confirm the exact residence.

Cleveland County, NC · Gaston County, NC · Lincoln County, NC · Rutherford County, NC · Area source ↗

Mailing address

Not researched for this route

Menu guidance in the source record

Option 1.

Menus can change. No live call verification is claimed.

Published on-call nurse route for participants; not an enrollment desk.

View source ↗ · Source checked 2026-10-22 · tlc area ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

Help the next office

How did your call go?

Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

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Suggest a contact correction

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Call preparation · editorial guide

Make the call count.

Find member support without confusing it with a provider-only line. Offices may need the member present or an authorized representative form.

Have ready in your secure workspace

  • Exact plan name and member contact instructions
  • Consent and representation requirements
  • A clear request with no unnecessary medical detail

Questions to resolve

  • Can you discuss this request with the authorized office representative?
  • Which team can resolve the member question?
  • What is the next step and reference number?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

For healthcare offices

Found the contact. Still need to make the call?

Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.

For the people making the calls

Put payer follow-up
on your office’s worklist.

Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.

A request does not create an account or start a call. Use business contact information only. No patient information.

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