DialClerk Directory

TennCare

Member services

Find member support without confusing it with a provider-only line. Offices may need the member present or an authorized representative form.

member services

OptumRx TennCare member pharmacy call center

Official page read
Phone888-816-1680

OptumRx Member Call Center for TennCare prescription/refill help; TennCare also publishes it for the Pharmacy & Diaper Program.

Published hours

Not published in this record

Product, plan and location

medicaid
Tennessee

Mailing address

Not researched for this route

This is the member pharmacy support number. TennCare’s provider pharmacy-benefits-manager page designates a separate Pharmacy Support Center for provider pharmacy matters. No provider PA fax or general TennCare email is assigned to this member route; hours are not established in the retained current source.

View source ↗ · Source checked 2026-10-22 · Current Pharmacy & Diaper Program contact ↗ · Separate provider pharmacy support designation ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find member support without confusing it with a provider-only line. Offices may need the member present or an authorized representative form.

Have ready in your secure workspace

  • Exact plan name and member contact instructions
  • Consent and representation requirements
  • A clear request with no unnecessary medical detail

Questions to resolve

  • Can you discuss this request with the authorized office representative?
  • Which team can resolve the member question?
  • What is the next step and reference number?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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A request does not create an account or start a call. Use business contact information only. No patient information.

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